What are the responsibilities and job description for the Field Service Engineer- Mechanical position at NPA WorldWide?
Job description : Engineering Support team, the Field Mechanical Technician will ensure that customers receive the necessary assistance. This role involves addressing client needs at their facilities through both on-site and remote support, as well as validating internal projects. A commitment to travel at least 70% of the time is required.
- Key Responsibilities :
- Provide technical support for equipment at customer sites, both on-site and remotely.
- Serve as the technical liaison while at client facilities.
- Conduct calibration, testing, and troubleshooting of equipment at the companys facility.
- Understand client requirements and assist with upgrades, retrofitting, or refurbishing existing systems.
- Diagnose process-related issues and develop solutions to enhance performance.
- Create technical documentation and standard operating procedures.
- Communicate valuable insights from clients to the internal engineering team.
- Collaborate with the Customer Service department to promote spare parts sales during site visits.
- Participate in activities at the company facility when client support is not required.
- Engage in various projects and initiatives beyond primary responsibilities as needed. Qualifications :
- Qualifications :
- Minimum of 8 years of experience in similar roles; a degree in a related field is a plus.
- Proven experience in validating industrial machinery to meet client specifications.
- Strong web handling skills.
- Ability to interpret mechanical drawings.
- Effective communicator with a customer-oriented approach and a collaborative mindset.
- Willingness to expand skills into robotics controls if needed.
- Proficient in creating technical reports.
- Strong problem-solving abilities with a focus on identifying root causes.
- Passport required : travelling should be mostly within US, with some to Mexico and / or Canada.
- Potentially travel to Italy for training purpose once per year.
- All candidates must be based in the United States and authorized to work in the U.S. without the need for sponsorship.
- Why is This a Great Opportunity : Room for growth with a Well established companyProfit sharing bonus- discretionary
- Salary Type
- Annual Salary
- Salary Min
- 110000
- Salary Max
- 120000
- Currency Type
Salary : $110,000 - $120,000
