What are the responsibilities and job description for the Sr. Director Patient Services Operations position at NPA WorldWide?
Job description :
- Senior Director, Patient Support Services Operations
- Position Overview :
- Senior Director, Patient Support Services Operations
- will play a pivotal leadership role in shaping the company's
- patient engagement strategy
- ensuring a seamless and high-quality experience for patients. This position is designed for a
- transformational leader
- someone who thrives in change, builds high-performing teams, and has a track record of
- leading large-scale operations
- while driving business impact. This role is not just about managingits about
- innovating
- influencing
- preparing for the next level
- of leadership within the organization.
- This leader will oversee the
- Patient Assistance Program (PAP) and ss Support teams
- which comprise
- 600 full-time employees and contractors
- across company and vendor partners. They will work cross-functionally with
- Commercial, R&D, Brand Marketing, Strategic Planning, IT, and external partners
- to enhance program performance and drive top-line growth. This role sits on the
- Endocrinology leadership team
- and is a key contributor to business success.
- Key Responsibilities :
- Transformational Leadership :
- Drive and manage change within the organization, creating an
- innovative and agile
- environment rather than maintaining the status quo.
- Culture & People Development :
- Lead and develop a diverse, large-scale team (600 employees, including 250-300 remote agents, 40 supervisors, 10 managers, and 2 associate directors). Inspire and build a
- connected, engaged culture
- at all levelsrolling up sleeves to understand the business and engage frontline employees.
- Business & Commercial Acumen :
- Understand and contribute to
- top-line growth
- shaping how
- patient engagement services
- impact
- brand strategy and the overall business.
- Experience with
- product launches, field / sales, and commercial operations
- is highly valued.
- Program Strategy & Execution :
- Optimize and fortify
- patient engagement operations
- ensuring strategic alignment with company's business priorities while driving efficiencies and program effectiveness.
- Operational Excellence :
- Manage program performance, budgets, and resource allocation to ensure compliance, quality, and
- best-in-class patient access services
- Executive Presence & Influence :
- Ability to
- navigate and present
- to senior leadership, including the highest levels of the organization.
- Collaboration Across the Enterprise :
- Partner with
- Commercial, Marketing, Strategic Planning, IT, and other stakeholders
- to ensure patient services align with company's broader objectives.
- Innovation & Continuous Improvement :
- Implement
- new strategies, tools, and technologies
- to evolve patient engagement and optimize outcomes.
- Key Qualifications :
- Proven Transformational Leadership :
- Experience leading teams through
- change and transformation
- with the ability to
- inspire, challenge, and develop talent
- Business & Commercial Impact :
- Strong understanding of
- pharmaceutical commercialization
- field sales, and how
- patient services contribute to brand and revenue growth
- Operational & People Management Expertise :
- Experience leading
- large-scale teams (600 employees, including remote teams)
- and managing complex patient service programs.
- Pharma & Healthcare Experience :
- 10 years in the
- pharmaceutical industry
- with at least
- 7 years in an operational, business, and people leadership role
- Education :
- Bachelor's or Doctorate in
- Business, Health Sciences, Pharmacy, Engineering, or a related field
- Advanced degrees (MBA, MHA, MS) and experience in
- specialty pharmacy
- highly preferred
- Regulatory Knowledge :
- Deep understanding of
- applicable pharmaceutical regulations, HIPAA, and compliance standards
- Executive Presence :
- Ability to
- navigate high-level conversations, influence senior leadership, and drive strategic discussions
- Qualifications :
- Key Qualifications :
- Proven Transformational Leadership :
- Experience leading teams through
- change and transformation
- with the ability to
- inspire, challenge, and develop talent
- Business & Commercial Impact :
- Strong understanding of
- pharmaceutical commercialization
- field sales, and how
- patient services contribute to brand and revenue growth
- Operational & People Management Expertise :
- Experience leading
- large-scale teams (600 employees, including remote teams)
- and managing complex patient service programs.
- Pharma & Healthcare Experience :
- 10 years in the
- pharmaceutical industry
- with at least
- 7 years in an operational, business, and people leadership role
- Education :
- Bachelor's or Doctorate in
- Business, Health Sciences, Pharmacy, Engineering, or a related field
- Advanced degrees (MBA, MHA, MS) and experience in
- specialty pharmacy
- highly preferred
- Regulatory Knowledge :
- Deep understanding of
- applicable pharmaceutical regulations, HIPAA, and compliance standards
- Executive Presence :
- Ability to
- navigate high-level conversations, influence senior leadership, and drive strategic discussions
- Why is This a Great Opportunity :
- This is a
- high-impact leadership role
- for someone who is
- dynamic, commercially savvy, and passionate
- about
- elevating patient engagement services
- within a leading pharmaceutical company.
- Salary Type
- Annual Salary
- Salary Min
- 380000
- Salary Max
- 390000
- Currency Type
