What are the responsibilities and job description for the Deposit Operations Consultant position at NPAworldwide?
Our client will consider remote / WFH employees
Deposit Operations Consultant
Responsibilities :
- Monitors work and resolves issues as required. Answering inquiries and queries from key client bank or credit union stakeholders.
- Resolves complex or non-routine issues or inquiries as needed.
- Maintains relationships with business units; may use knowledge of issues to contribute to business development efforts.
- Leads, mentors, and develops effective teams through communication and performance management.
- Focuses on high-quality client service.
- Monitors work queues and prioritizes work to ensure tasks are completed timely and accurately.
- Advocates for change and innovation across the client enterprise and identifies and leads the implementation of enhanced products / services / solutions as well as processes to improve quality and efficiency.
- Assists firm management with developing effective systems to ensure risks are identified, measured, monitored, and controlled and compliance requirements are adhered to and followed for the client.
- Provides technical and professional assistance, support and troubleshooting for issues related to the bank's core to include payment processing, item processing, exception processing, and reconciliation and settlement activities.
- Ensures compliance with FDICIA, audit, and payment network requirements (SWIFT, Visa, Nacha, etc.) as appropriate to the client institution.
- Ensures robust fraud detection and prevention strategies across all deposit products and services. Overseeing the investigation of fraudulent transactions and coordinating with compliance departments as necessary.
- Conducts assessments of the client bank or credit union's fraud monitoring systems to identify areas for improvement and identify any trending fraud patterns to help prevent future losses.
- Ensures all deposit and payment-related agreements, fee schedules, disclosures, and other client-facing forms are current and compliant with the appropriate regulations and rules.
- Understands and complies with policy, laws, regulations, and BSA / AML Programs, as applicable to the engagement. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious client and / or account activity.
- Demonstrates high degree of professionalism in communication, attitude and teamwork with internal teammates and external clients.
- Demonstrates high degree of quality work, attendance and appearance.
- Apply expertise and judgement in providing quality, and complex client service and support to internal stakeholders daily, including phone interaction, problem resolution, and reconciliations.
- Serve as the primary point of contact for stakeholders and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
