What are the responsibilities and job description for the Production Tools Support Specialist position at NPR?
OVERVIEW
A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility - and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.
Across our organization, we're building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.
INTRO TO POSITION
The CPT Production Technology Support Specialist is a vital member of our 24 / 7365 operations team, providing critical technical support for our content production systems. This role requires a strong technical background, excellent problem-solving skills, and a commitment to delivering exceptional customer service.
RESPONSIBILITIES
Percentages based on location - LA 80% Production / 20% IT - DC 100% Production)
- Hybrid Tier 1 and 2 support for media production systems (80%)
- Direct engagement with content producers
- Content Management system support
- Broadcast Production systems support
- Slack channel monitoring to identify evolving issues
- Address ticket escalations from IT Tier 1 Support
- Identify and / or reproduce issues prior to Product and Engineering team escalation
- Escalation of code-level issues to Engineering and Product teams
- Manage user permissions and onboarding tasks for production tools
- Document processes, procedures, instructions, and training materials for production systems
- Part of on-call rotation for CPT Apps
IT and Applications support duties (20% / LA) Support for computers, servers, network infrastructure, applications, databases, and telecommunications equipment.
The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.
PRODUCTION SYSTEMS SUPPORTED
MINIMUM QUALIFICATIONS
SOFT SKILLS
PREFERRED QUALIFICATIONS
Experience supporting Newsroom production, editing and playout systems as well as audio and video production systems.
Reports to : Manager of The Content Solutions Group in the Content Production Technology Department
WORK LOCATION
JOB TYPE
COMPENSATION
Salary Range : The U.S. based anticipated salary range for this opportunity is $101,043 - $123,497 plus benefits. The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
Benefits : NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR's benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life / accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees.
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The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
NPR Pay Range
101,043-$123,497 USD
NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal - to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.
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Salary : $101,043 - $123,497
