Patient Care Coordinator/Pharmacy Technician

Position Title: Patient Care Coordinator (Pharmacy Technician)

Reports To: Pharmacist-in-Charge

Locations: NPS Pharmacy VA01 & VA02 at LGBT Life Center

NPS Pharmacy, in partnership with LGBT Life Center, is seeking a dynamic and experienced Patient Care Coordinator (PCC) to join our pharmacy team. The PCC will be instrumental in ensuring smooth pharmacy operations, maintaining regulatory compliance, and delivering outstanding patient care. This position requires strong organizational skills, a commitment to excellence, and a passion for improving patient health outcomes. Additionally, the PCC will play a crucial part in providing pharmacy services and culturally competent care to a very diverse patient population, including individuals living with HIV, at risk of contracting STD/STIs, the LGBTQ community, communities of color, and low socioeconomic status.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist pharmacists (e.g., PIC, Staff Pharmacist, PRN) in preparing and dispensing prescribed medications.
• Enter prescription information and/or type prescription label(s) into a pharmacy filling system (e.g., PioneerRx)
• Record prescription information meticulously into all pharmacy filling systems and databases to maintain accurate patient records.
• Ensure compliance with labeling requirements and affix appropriate labels to medication containers (e.g., vial, bottle, box, bubble pack).
• Assist in pharmacy inventory management by accurately counting, pouring, mixing, and packaging of medication, including removing expired medications.
• Answer incoming and outgoing calls to patients, case managers, providers, insurance companies (payers), nurses, doctors, healthcare providers, etc.
• Help pharmacist provide comprehensive patient care and education, ensuring patients understand their medications and treatment plans.
• Interact courteously with patients and team members to develop and maintain positive, professional relationships.
• Produce routine reports and correspondence with clarity and accuracy.
• Coordinate prescription deliveries efficiently to meet patient needs.
• Proactively identify operational challenges and provide effective solutions to improve pharmacy processes and patient care.
• Other additional related duties as assigned.

PREFERRED QUALIFICATIONS

• High school diploma or GED.
• Certified Pharmacy Technician (CPhT).
• Proficient in English with strong verbal and written communication skills.
• Strong typing and data entry skills.
• Strong Technical and MS Office skills (Word, Excel, Outlook, Zoom, etc.).
• Experience with pharmacy software (e.g., PioneerRx).
• Excellent interpersonal, customer service, managerial, and communication skills.
• Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service.
• Ability to establish positive rapport, build relationships, and provide culturally sensitive patient care.
• Able to efficiently operate in a fast-paced environment while fostering positive customer relations.
• Ability to travel between multiple pharmacy locations in the Hampton Roads area is required.
• Must have a reliable transportation mode to and from both NPS Pharmacy locations regularly.

HIGHLY PREFERRED QUALIFICATIONS

• 2 years of full-time retail/community, clinical, specialty, or 340B pharmacy experience.
• Associate degree or higher, especially in a related healthcare field
• Extensive experience with PioneerRx
• Familiarity with Electronic Medical/Health Records (EMR/EHR)
• Experience providing direct pharmaceutical care, serving as a drug information and patient education resource, and assisting with the monitoring of patients living with the Human Immunodeficiency Virus (HIV), including:
• Experience providing comprehensive pharmaceutical support to patients living with HIV in a clinical environment and/or in partnership with a 340B covered entity.
• Has experience providing direct pharmaceutical care, serving as a drug information and patient education resource, and assisting with the monitoring of patients who identify as part of the LGBTQ community, including:
• Experience providing comprehensive pharmaceutical support to patients identifying as LGBTQ in a clinical environment and/or in partnership with a 340B covered entity.
• Currently has or is willing to acquire foundational knowledge about key concepts and terminologies relevant to the LGBTQ population, including but not limited to pronoun usage, sex, sexual orientation, gender, gender identities, and intersectionality of multiple identities.
• Knowledge and understanding of the federal 340B Drug Pricing Program.
• Bilingual in Spanish

LOCATION

This position is co-located between NPS Pharmacy VA01 (Hampton, VA) and NPS Pharmacy VA02 (Norfolk, VA), plus any additional pharmacy locations added in the region.

EQUAL OPPORTUNITY EMPLOYMENT

NPS Pharmacy is an Equal Opportunity/Affirmative Action Employer.

NPS Pharmacy does not discriminate in employment opportunities or practices because of race, color, religion (creed), sex, gender, gender identity and expression, age, national origin (ancestry), disability, HIV status, marital status, sexual orientation, pregnancy, protected military status, or any other reason prohibited by law.

Black, Indigenous, and People of Color (BIPOC), Lesbian, Gay, Bisexual, Transgender, Gender Non-conforming people, and all individuals of diverse backgrounds and lived experiences are encouraged to apply.

NPS Pharmacy will provide reasonable accommodation for qualified individuals with known disabilities unless doing so would result in undue hardship.

Employment decisions at NPS Pharmacy will be based on merit, qualifications, and abilities to provide all individuals equal employment and advancement opportunities.

TIMELINE, BENEFITS, & PROCESSES

This full-time position is open for immediate fill

Benefits include competitive compensation ($22-$24 hourly), medical, dental, vision, life insurance, opt-in auxiliary insurance options, Simple IRA matching, HSA (where allowed), generous PTO, 12 paid holidays, professional development, and career growth support.

Background investigations (e.g., state/federal, OIG) and drug tests (where permissible by law) are required for all new hires as a condition of employment after the job offer is made.

APPLICATION

For more information or to submit your resume, email hr@npspharmacy.com. Cover letters are entertained but not required, and phone calls are not accepted.

ABOUT NPS PHARMACY

NPS Pharmacy (NPS) is on a mission to provide the most culturally competent pharmacy services to patients living with HIV, members of the LGBTQ community, communities of color, and patients of low socioeconomic status. Today, nearly 20,000 patients from Ryan White/STD Grantees, AIDS Services Organizations, and Federally Qualified Health Centers nationwide get their pharmacy services from NPS Pharmacy.

Unlike other pharmacy companies, NPS creates a nationwide network of pharmacies where every team member’s #1 priority is the patient. NPS expects every team member to always go above and beyond our industry’s standard to care for every patient—no matter who they are or where they come from. We believe this is accomplished by delivering superior clinical pharmacy service to every patient who walks through our doors.

Unlike our competitors, NPS never puts profit above patients, as our company does not have to answer private investors or venture capital firms. We see ourselves as having a bigger purpose than filling prescriptions and delivering pharmacy services. We believe it is our duty to serve our neighbors, friends, colleagues, and acquaintances as unselfishly as possible and to the highest level of service we can deliver.

DIVERSITY, EQUITY, INCLUSION, & ACCESS

NPS is unapologetically accepting and affirming diversity, equity, inclusion, and lived experiences as values shaping our future. We believe in actively fostering a culture that respects, celebrates, and values differences, serving as a catalyst to accomplishing our mission of providing culturally competent healthcare in a safe and affirming environment where all individuals feel welcome, valued, and have equal access to care and services.

CORE BELIEFS

1. Make decisions locally, quickly, and always in the best interest of patients.

2. Do everything with the highest levels of integrity.

3. Always be 100% honest and transparent.

PHILANTHROPIC GIVING & SOCIAL IMPACT

NPS believes in giving back to the communities that have given so much to our company and our patients over the last 23 years. Annually, NPS donates a significant share of its net income to support organizations focused on individuals living with HIV, individuals at risk of contracting HIV or STD/STIs, LGBTQ causes, individuals and households of lower socioeconomic status, or individuals from marginalized communities that experience discrimination and stigma.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Physical Setting:

• Clinic
• Outpatient

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Pharmacy technician experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Norfolk, VA (Required)

Ability to Relocate:

• Norfolk, VA: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $24