What are the responsibilities and job description for the IT Technician II position at NQM Funding, LLC?
Are you ready to be part of a dynamic and innovative mortgage company that prioritizes relationships over transactions? At NQM Funding, LLC, dba Premier Mortgage Associates, we have been dedicated to turning dreams of homeownership into reality for over 25 years. We believe in building enduring relationships with our clients, providing personalized mortgage solutions that truly put their needs first. Our commitment to excellence and integrity sets us apart, allowing us to close loans based on genuine connections rather than mere leads.
Embark on a fulfilling career where your dedication to client satisfaction is valued and makes a real difference. Join our team and discover a path where passion aligns with excellence, providing daily opportunities to make a significant difference. Apply today and become part of our journey to create homeowner success stories!
Our Corporate headquarters located in Boca Raton, Florida is looking to hire an IT Technician II. This position is not remote.
Job Title: IT Technician II
Reports To: IT Team Lead / IT Manager/ Chief Information Officer
FLSA Status: Non-Exempt
Department: Information Technology
Division: Retail/TPO
Salary Range: $45K to $55K per year
******This position is not remote. Must report daily to Corporate Headquarters********
Summary:
NQM Funding is searching for a full-time IT Technician II with a passion for helping others through technology. The ideal candidate will have strong interpersonal skills and be reliable with an emphasis on teamwork. This role involves working closely with end-users to resolve complex technical issues, managing IT assets, and assisting with the implementation of new technologies. The IT Technician II will play a crucial role in ensuring the efficiency and reliability of IT services and contributing to various IT projects.
Duties and Responsibilities include the following:
- The IT Technician II will assist and respond to users within our Vivantio ticketing system and redirect users to the appropriate team if applicable.
- Install, configure, and troubleshoot on site and remote laptops, desktops, and other equipment (Scanners, printers etc.).
- Work within a team of IT Technicians to assist with the installation, configuration, and maintenance of our network infrastructure.
- Problem solving capability, able to work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Able to research, evaluate and recommend new hardware and software to both the team and users.
- Ability to maintain and adhere to all IT policies and procedures as set by management.
- Ability to lift 50 lbs. including equipment.
- Maintain confidentiality of sensitive information and ensure that all devices and accounts meet our IT security policy standard.
- The documents are all information related to the completion of a ticket within the notes of our ticketing system.
- Assists in expanding internal IT documentation.
- Performs other related duties as assigned.
- Provide occasional after-hours assistance during the week and weekend in an on-call schedule rotation every 3rd week.
- Creating New Hires as well as shipping out Necessary equipment when needed.
Required Experience/Skills:
- Experience with enterprise remoting software such as LogMeIn, TeamViewer or N-Able
- Familiar with PC hardware upgrading, hard drive cloning/imaging.
- Understanding of network hardware and how to troubleshoot. Ex Cisco switches, routers and WAP.
- Knowledge of MS Windows 7/10 /11 OS and Mac OS
- Familiar with Office 365 applications.
- Experience in Active Directory
- Understanding of MFA
- 2-4 years of experience in an IT support or technical role
- Understanding of basic networking (Switches, routers, DHCP, etc.)
- Experience encrypting devices through enterprise software.
- Customer Service Experience
NQM Funding, LLC offers the following benefits:
- Medical Plan
- Dental Plan
- Vision Plan
- GAP Insurance
- Life Insurance paid by the company
- Voluntary Life Insurance
- 401K
- Pet Insurance
- Legal Shield/ID Shield
Equal Employment Opportunity:
NQM Funding, LLC management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.
NQM Funding, LLC will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
NQM Funding, LLC will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to NQM Funding, LLC.
Salary : $45,000 - $55,000