Servicing Team Lead

NQM Funding, LLC aka Premier Mortgage Associates is a full-service lender licensed in 49 states, D.C. and Puerto Rico. We offer a wide range of home financing products designed with your lifestyle and budget in mind. You can trust our highly experienced team of mortgage professionals to work with you to select the PMA loan product that best suits your unique financial needs.

Our Corporate Headquarters, located in Boca Raton, Florida, is looking to hire a Servicing Team Lead.

ALL REMOTE POSITIONS REQUIRE A DOWNLOAD SPEED OF NO LESS THAN 50 MBPS.

Job Title: Servicing Team Lead

Reports To: Servicing Manager

FLSA Status: Non-Exempt

Department: Servicing

Division: Retail

Salary Range: $64K to $70K per year

Summary: The Mortgage Servicing Team Lead will assist the Servicing Manager in overseeing and managing a team of mortgage servicing specialists. This role ensures that all team members are effectively performing daily servicing tasks, adhering to company policies, and meeting regulatory requirements. The Team Lead will assist in provide training, support, and guidance to staff while ensuring smooth day-to-day operations within the mortgage servicing department.

Duties and Responsibilities:

• • Assist in leading, mentoring, and motivating a team of mortgage servicing specialists to achieve performance goals.
  • Assist in providing day-to-day supervision, guidance, and feedback to team members, ensuring adherence to company policies and industry regulations.
  • Assist in monitoring team performance and implementing improvements to meet operational goals and service level agreements (SLAs).
  • Conduct regular one-on-one meetings with team members to provide coaching, set objectives, and address any concerns.
  • Ensure timely and accurate mortgage servicing functions such as payment processing, escrow analysis, loan modifications, and customer inquiries.
  • Oversee the management of delinquent accounts and assist with loss mitigation strategies.
  • Review and ensure compliance with industry standards, company policies, and regulatory guidelines.
  • Assist in developing, implementing, and maintaining procedures to streamline processes and improve team efficiency.
  • Troubleshoot complex servicing issues and escalate unresolved matters to upper management as necessary.
  • Handle and resolve escalated customer issues or concerns related to mortgage servicing.
  • Ensure team members provide exceptional customer service and support throughout the loan servicing interim period.
  • Prepare payoff demand statements and other requests to provide payoff information in written form
  • Researched and outlined transferring population/trade transactional and loan level characteristics ensuring all documentation and data points are captured, specifically borrower/investor data and receivable calculations
  • Send out Goodbye Letters timely
  • Prepare escrow account reconciliations
  • Responding to customer inquiries and requests; assisting with escalated customer issues and working with the complaint/legal department toward dispute resolution; maintenance to customer or account
  • Other duties as assigned.

Skills:

• • 3-5 years of experience in mortgage servicing or a related field.
  • 1-2 years of experience in a leadership or supervisory role, managing teams within mortgage servicing or a similar industry.
  • High School Diploma or Equivalent. Encompass experience preferred.
  • Experience with sub servicer in all aspects preferred.
  • Experience in Correspondent Lending preferred.

NQM Funding, LLC offers the following benefits:

• Medical Plan
• Dental Plan
• Vision Plan
• GAP Insurance
• Life Insurance paid by the company
• Voluntary Life Insurance
• 401K
• Pet Insurance
• Legal Shield/ID Shield

Equal Employment Opportunity:

NQM Funding, LLC management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.

NQM Funding, LLC will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

NQM Funding, LLC will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to NQM Funding, LLC

Salary : $64,000 - $70,000