What are the responsibilities and job description for the Customer Service Representative position at NR Consulting LLC?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. You will utilize your communication skills to address inquiries, resolve issues, and ensure a positive customer experience. This position requires a proactive approach to problem-solving and the ability to work collaboratively within a team environment.
Duties
- Provide outstanding customer support through various channels including phone, email, and chat.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Handle cash transactions accurately and efficiently as required.
- Perform data entry tasks to maintain accurate records of customer interactions.
- Collaborate with sales teams to identify opportunities for upselling and cross-selling products or services.
- Analyze customer feedback and report trends to improve service quality.
- Maintain a professional demeanor while managing challenging customer situations.
- Utilize office software and computerized systems for tracking customer interactions.
Experience
- Previous experience in customer support or a related field is preferred.
- Proficiency in English, both written and verbal, is essential for effective communication.
- Familiarity with cash handling procedures is a plus.
- Strong computer skills with the ability to navigate various software applications efficiently.
- Experience in data entry and maintaining accurate records is beneficial.
- A collaborative mindset with the ability to work well in a team-oriented environment.
Join us in delivering exceptional service that makes a difference!
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Expected hours: 40 per week
Shift:
- Morning shift
- No nights
Experience:
- Customer service: 4 years (Required)
- Contracts: 2 years (Required)
- Administrative: 4 years (Required)
- Supply Chain Management: 2 years (Required)
- Manufacturing: 1 year (Required)
Work Location: In person
Salary : $23 - $28
