Front Desk Clerk

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing reservations, handling guest inquiries, and assisting with check-ins and check-outs. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to thrive in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage front desk operations including check-in and check-out processes.
• Handle guest inquiries and resolve any issues or complaints promptly.
• Maintain accurate records of reservations, cancellations, and guest information.
• Assist with night audit responsibilities as needed.
• Operate phone systems to manage incoming calls and messages efficiently.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide information about hotel amenities, local attractions, and services available.
• Support multilingual guests by offering assistance in their preferred language when possible.

Experience

• Previous experience in customer service or hospitality is preferred.
• Familiarity with hotel management software is an advantage.
• Experience with night audit procedures is a plus.
• Bilingual or multilingual abilities are highly desirable to enhance guest interactions.
• Strong communication skills, both verbal and written, are essential for effective guest relations.
• A background in resort or hospitality management can be beneficial for understanding the industry dynamics.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Type: Contract

Pay: $18.00 - $18.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Morning shift

Work Location: In person

Salary : $18 - $19