What are the responsibilities and job description for the Customer Service Diagnostic Content Developer/Author Job at NR Consulting in Woo position at NR Consulting?
Role : Customer Service Diagnostic Content Developer / Author
Location : Woodridge, IL (Onsite)
Type : Contract
Duration : CTH
Mandate Domain : Automotive
Diagnostic tool : EST / SDS / CAN analyzer / DLB
Job Role
- Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC
- Good Knowledge of Fault code analysis, Arbortext with automobile background experience, In Arbortext, experience working with DITA and XML, Knowledge of CAN communication over OBD
- Experienced in Diagnostics troubleshooting / Technical Writer with more than 2 years of experience
- Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
- Hands-on experience with developing customer service fault code diagnostics documentation
- Knowledge of DITA XML authoring using Arbortext and graphics tool such as Adobe Illustrator
- Understanding of structured authoring (DITA)
- Hands on experience in vehicle electrical / electronic diagnostics
- Knowledge of diagnostics tools used in automobile for vehicle diagnosis
- Experience with service tools and its specifications used for vehicle servicing
- Knowledge of XML and DITA XML authoring using Arbortext
- Can understand vehicle electrical architecture, fault codes finding & developing trouble shooting to resolve fault codes
- Knowledge of CAN communication over OBD
- Familiar with electric vehicle fault code diagnostics and aware of necessary precaution to take care of while handling high / low voltage connections
- Good understanding of Agile environment & alignment to Agile writing principles
- Excellent verbal and written communication skills
- Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC generated & to write appropriate step by step procedure to diagnose those DTC's
- Knowledge of writing programming procedures to program module parameters using any programming software tool
- The candidate must have bachelor's degree from engineering
- Good Knowledge of Fault code analysis
- Excellent analytical and problem-solving skills
- bility to communicate effectively across multiple levels of management
- Knowledge of automotive system theory, in any or all the following areas :
- Electronic and electrical fundamentals
- Fault code diagnostics
- Modern automotive systems
