What are the responsibilities and job description for the IT Help Desk Technician position at NRA?
LOCAITON: Onsite, NRA Headquarters, M-F
SUMMARY: The Help Desk Technician will provide Association wide first line technical support requiring an excellent customer service skills and an aptitude for working with application/systems to undertake analysis, diagnosis and resolution of user problems. Pre-employment background and credit check is required.
ESSENTIAL RESPONSIBILITIES:
- Answers internal calls regarding IT issues
- Attempts low level trouble shooting of IT related problems
- Escalates unresolved calls to appropriate specialist
- Logs, troubleshoots and tracks problems to a successful conclusion, escalating complex problems to appropriate specialists
- Performs routine distribution, installation and upgrades of applications
- Develops and maintains documentation
- Participates in department reporting
- Creation and maintenance of file access rights, user accounts, groups and group memberships
- Active Directory & Office 365 account administration
- Documentation of authorizations
- Perform other related activities as assigned
EDUCATION AND EXPERIENCE: Work requires an AA degree in a computer related field or equivalent IT experience. Help desk certification a plus. Experience providing support including hardware/software problem identification and resolution, problem tracking, hardware/software evaluation, testing and maintaining inventory.
KNOWLEDGE, SKILLS, AND ABILITIES: Self-planning and organizing skills, with multitasking abilities in an interrupt-driven environment. Flexibility and intuitive to anticipate customer needs. Excellent Customer Service skills. Experience with Active Directory and Office 365 a must. General operating use of Microsoft applications and Acrobat required.
Please send resume with cover letter outlining qualifications, interest, and salary expectations. We offer a competitive benefits package.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Describe your thoughts on the Second Amendment
- Have you reviewed the salary for this position?
- Are you willing to undergo pre-employment background checks?
Education:
- Associate (Preferred)
Experience:
- Help desk: 2 years (Preferred)
- Active Directory: 2 years (Preferred)
- Microsoft Office: 2 years (Preferred)
- Office 365: 2 years (Preferred)
License/Certification:
- help desk certification (Preferred)
Ability to Commute:
- Fairfax, VA 22030 (Required)
Work Location: Hybrid remote in Fairfax, VA 22030
Salary : $50,000 - $55,000
