What are the responsibilities and job description for the CRM Analyst position at NRG?
Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.
We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.
More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.
Primary Focus :
The Salesforce Administrator will analyze and generate insights from vast arrays of complex customer, prospective client, sales, pricing and similar data. She / he will be the subject matter expert for any workflow process originating or overlapping the Salesforce.com platform.
She / he will primarily be responsible for administering Salesforce.com & responding to continuous changes in the Sales, Marketing and Customer Operations organizations with respect to user management, account maintenance, roles, profiles and security. She / he will work with IT project teams for platform enhancements; improving and automating processes to simplify and streamline pre and post sales activities related to lead generation, customer acquisition and retention and service.
Accountabilities :
- Serve as a system administrator for the Salesforce.com environment for 700 users.
- Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
- Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce.com objects and functions.
- Design and develop custom reports and dashboards for Sales, Marketing and Operations users.
- Review data completeness and integrity within the Salesforce.com platform; highlighting gaps and issues to relevant stakeholders for remediation.
- Research and define processes, workflow rules and validations to be implemented by working collaboratively with multiple Organizational and App Dev teams.
- Work with IT Quality Control, to test and approve deployments related to Salesforce.com.
- As required, work closely with Sales Effectiveness and Technology team, to jointly prepare training materials and host training for Sales teams across North America.
- Be the Salesforce expert for the entire organization, providing advice and assessment related to best practices in the use of Salesforce.com.
- Be a point of contact for any Salesforce user, solving inquires or problems and escalating them to IT or external vendors as necessary
- Work closely with the offshore team to manage the day to day case work load
- Prepare training documents for any new functionality being deployed as needed
- Evaluate new Salesforce innovation to determine functionality requirements and provide detailed information on how changes will apply to all affected departments / users.
Skills & Qualifications :
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http : / / www.eeoc.gov / employers / upload / poster_screen_reader_optimized.pdf)
Official description on file with Talent.
