What are the responsibilities and job description for the Sr. Service Technician position at NRG?

Welcome to the intersection of energy and home services. At Airtron, we’re driven by our passion to create a smarter, cleaner and more connected future.

At Airtron, we’re more than just a heating and air conditioning installer and service provider. We’re a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers’ faces every day.

Job Summary :

The Sr. HVAC Service Technician will deliver exceptional HVAC service and maintenance on residential heating and air conditioning systems under the direction of the HVAC Service Supervisor and Operations Management to ensure all work is performed correctly.

Essential Duties / Responsibilities

Works independently to maintain and repair heating and air equipment.
Inspect and maintain ducting and company materials / equipment within a serviceable condition.
Identify, wire, and start-up complete residential split-systems.
Troubleshoot, recommend, and resolve / repair all issues to keep equipment functioning properly.
Test & record information for each system during start-up to ensure the system is functioning properly.
Perform proper inspection of system and inform dispatch of any outstanding concerns to help prevent future nonconformance's.
Explain each service and repair performed to Dispatch / Builder.
Directly coordinate with office for day-to-day work schedule.
Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
Transport materials and tools to the job site and provide proper accounting of assigned tools.
Debrief all service(s) provided with dispatch / direct supervision after each service call with respective documentation.
Inspection of area for cleanliness after job completion.
Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
Abiding by ALL company standards of performance and code of ethics.
Maintaining a courteous demeanor with all customers and associates.
Ensure all foot ware has protective floor savers while working in client homes.
Follows safety policies and procedures.
Other duties as assigned.
Duties may vary by location.

Minimum Requirements :

High school diploma or GED

3-5 years experience in construction, HVAC or related experience

1-2 years of experience interacting with customers

Good verbal and written communication skills

Must be able to communicate in English effectively, both verbally and in writing

Beginner computing skills and able to use a computer, laptop or tablet.

Basic proficiency in navigating the internet and email software such as Microsoft Outlook

Valid driver's license required

Ability to work overtime with little notice; weekend hours may occasionally be required

Preferred Qualifications :

HVAC trade school certification

EPA Certification

Additional Knowledge, Skills and Abilities :

Willingness to learn and be a part of a team

Positive attitude and a team player

Ability to build positive relationships with customers, both internal and external

Willingness and ability to work collaboratively with all levels of the organization.

Safety mindset and acceptance of a safety culture

Working Conditions :

Majority of work will take place at occupied residential homes and / or construction sites. Minimal time spent in an office environment.

Travel by vehicle to and from work locations

Regularly exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials and odors

Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

Physical Requirements :

Must be able to drive and operate a motorized passenger vehicle or forklift

Must be able to lift / move up to 50 pounds frequently

Frequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouching

Must be able to work at heights, climb ladders and stairways, and occasionally work on platforms / scaffolding (using the appropriate fall protection requirements)

Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks / respirators, reflective safety vests, gloves and safety toe, construction-grade work boots

Must be able to adhere to long periods of standing, walking or sitting

Ability to hear, understand and distinguish speech and / or other sounds to operate phones or other equipment safely.

With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception

Ability to express or exchange ideas by means of the spoken word to impart oral information to others

Ability to enter text or data into a hand-held device or computer by means of a traditional keyboard or 10-key numeric keypad

Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Physical requirements may vary by location.

Airtron is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Vet / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

PLEASE NOTE : NRG Energy, Inc. is providing onboarding and pre-employment processes for Airtron LLC. As such, you may encounter "NRG Energy, Inc." or "NRG" in various places during your pre-employment and onboarding process. Please be aware that Airtron LLC and NRG Energy, Inc. are separate and independent companies, and that your employment will be with Airtron LLC and not NRG Energy, Inc.

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