What are the responsibilities and job description for the Leasing Specialist position at NRP Group?

Come join NRP's A team! We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association's Best Places to Work.

We value our employees by offering a competitive benefit package including :

Commission and bonus opportunities
Paid vacation and sick leave
11 Paid holidays
Paid maternity & parental bonding leave
Short & long term disability
Medical / Dental / Vision / Life Insurance
401(k) Match
Training, certification, & growth opportunities
Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.

Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Essential Functions Statement(s) :

Sales / Marketing

Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins

Perform telephone market surveys and physical shops of competitors

Recommend strategies and programs for on-site marketing activity

Develop and monitor merchant / neighborhood referral programs for move-in packets, newsletters, and resident retention

Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support

Recommend programs and strategies to increase qualified traffic and closing ratios

Maintain passing e-shop, phone shop, and physical shop scores

Maintain closing ratios in line with NRP policies and procedures

Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance

Administrative

Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up

Inspect apartments with the new residents at move in and complete all the necessary paperwork

Support Community Assistant with tracking renewals, lease expirations, and notices to vacate

Collect and accurately process and report receipt of application fees, security deposits, rents and other fees

Accurately process and report receipt of application fees, security deposits, rents and other fees

Keep files, desk, and leasing area organized

Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards

Inspect market ready units and models each morning, ensure models / mini-models are stacked with refreshments, lights on and show ready

May occasionally be required to assist at other properties

Run errands to support the property as necessary

Customer Service

Assist in planning of resident functions

Walk the property for curb appeal and overall property appearance

Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met

Provide excellent customer service and display courteous and professional attitude toward all customers

Maintain availability for resident functions, community affiliated events and weekends

Perform other duties as required

SKILLS & ABILITIES

Education : High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation preferred

Experience : 1-year customer service or sales experience (or relevant education)

Technical Skills : Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred

Other Requirements : Valid Driver's License and reliable transportation

INDI

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.

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