What are the responsibilities and job description for the CSR - Customer Service Representative position at NRS - National Roper's Supply?
NRS is a fast growing, , family-owned, Retail Company dedicated to supplying quality products to western and equine enthusiasts. We sell “All Things Western”, including everything from cowboy boots, hats and clothing, to saddles and tack, to horse trailers and feed (www.nrsranch.com).
NRS is a great place to work! Imagine working on a hilltop in North Texas overlooking the 400 acre ranch, with horses and cattle grazing in the valley, and a 30-mile view, in a beautiful facility. We offer a competitive salary, health, dental and vision insurance, generous discount.
Must be comfortable speaking with customers. Remote work is possible with qualification and training completion. Weekend availability is a must.
Receives inbound calls from customers and processes orders. Answers customer questions with honest and knowledgeable responses, as well as questions customers to obtain full understanding of what information is being requested.
Has knowledge of products sold and participates in continuing education.
Provides quality customer service on every call. Communicates clearly and effectively with customers while managing the length of calls. Organizes and prioritizes duties.
Promotes teamwork and call center success, dresses in appropriate attire, maintains regular and punctual attendance, accepts assignments with an open, cooperative, positive and team-oriented attitude.
Demonstrates a thorough knowledge of all aspects of department operation.
Promotes and ensures that the customer service delivered is of the highest quality and that the standard bar continues to be elevated per the goals for the department.
All other duties as assigned by Call Center Manager.
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Decatur, TX 76234 (Preferred)
Ability to Relocate:
- Decatur, TX 76234: Relocate before starting work (Preferred)
Work Location: In person
Salary : $11 - $13
