Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle various inquiries effectively. Bilingual candidates are highly encouraged to apply.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Provide accurate information regarding products and services while addressing customer concerns.
• Handle outbound calling to follow up on customer issues or promote new services.
• Maintain detailed records of customer interactions and transactions in the system.
• Assist with cash handling processes as required, ensuring accuracy and compliance with company policies.
• Collaborate with team members to improve overall service delivery and resolve complex issues.
• Uphold company standards for phone etiquette and professionalism during all interactions.

Qualifications

• Previous experience in customer service or client services is preferred.
• Proficiency in office software and customer support tools.
• Excellent phone etiquette with a friendly demeanor.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• A proactive approach to problem-solving and conflict resolution.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.

Join us in delivering outstanding service and making a positive impact on our customers' experiences!

Job Type: Full-time

Pay: $15.80 - $16.61 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Ability to Relocate:

• West Chester, OH 45069: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17