Processing Specialist (Financial Call Center Clerk)

About NRT

At NRT, we build more than solutions: we build up each other.

NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry.

Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests.

We believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together.

Our combined innovation and success is rewarded through competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, and more. Joining NRT is more than a job-- it’s an opportunity to grow and discover.

To learn more about who we are and what we do, visit our website at www.nrttech.com.

Processing Specialist will be responsible for making outgoing calls to banks to verify information on the account and obtain the data such as date opened, signer, average and current balance, bank account type, routing and account number, and any other information necessary to complete the report. The Processor will use the existing contacts at the financial institutions and will also be responsible for making new contacts. Additional duties may include basic research to find bank contact information or locate the branch of account.

Skills And Core Competencies

• Strong work ethic and integrity
• Effective communication and phone skills
• Ability to network and build connections with customers
• Ability to multitask; critically think and uses sound judgment
• Discretion to maintain highly confidential information
• Detail oriented and appreciation for following processes
• Strong investigation and research skills
• Ability to work on a team and individually
• Thrive working in a high-volume high demand work environment
• Strong computer skills including database, internet, and office productivity software.
  
  

Responsibilities

• Process bank report orders
• Be on two phones throughout the day
• Fill out bank reports completely and accurately
• Verify or obtain all information to complete reports
• Meet daily report processing volume goals
• Research and Investigate
• Research reports/accounts in proprietary database and internet search engines.
• Make Contacts
• Call bank branches and develop contacts
• Actively participate in challenges to help department make contacts
• Meet weekly seed volume goals
• Other Projects
• Any assigned projects suggested
  
  

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.

NRT is an equal opportunity employer. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.

NRT welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are selected for this position, please notify the HR team member for reasonable accommodation.