What are the responsibilities and job description for the Andrew Front Desk Supervisor position at Ns Hotel Manager Llc?
The Front Desk Supervisor is responsible for overseeing the front desk operations during the day shift as well as night shifts as needed, in a boutique hotel setting. This role involves managing guest services, ensuring a seamless guest experience, and maintaining hotel operations in accordance with high standards of hospitality. This position reports directly to the Hotel Manager.
Key Responsibilities:
Guest Relations:
- Greet and assist guests upon arrival and departure.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain a welcoming and comfortable atmosphere for all guests.
Operations Managing:
- Monitor and oversee the front desk operations to ensure efficiency and accuracy.
- Handle check-ins and check-outs, process payments, and maintain accurate records.
- Ensure all reports (occupancy, cash handling, etc.) are completed accurately and submitted on time.
Problem Solving:
- Act as the primary point of contact for escalated guest concerns during the shift.
- Collaborate with other departments to resolve issues and enhance guest satisfaction.
- Implement solutions to improve operational efficiency and guest services.
Safety and Security:
- Ensure the safety and security of guests and staff.
- Monitor hotel premises and report any suspicious activities to the appropriate authorities.
- Adhere to health and safety regulations, ensuring a safe environment for all.
Administrative Duties:
- Maintain accurate records of guest transactions and other pertinent information.
- Prepare end-of-day reports and communicate important information to management.
- Assist with inventory management of supplies and amenities.
Job Qualifications
- High school diploma or equivalent; degree in hospitality preferred.
- Proven experience in a front desk or customer service role, ideally in a boutique hotel environment.
- Strong supervisory skills.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work day shifts, overnight shifts, weekends, and holidays as required.
- Strong problem-solving abilities and a customer-centric mindset.
This position is crucial for maintaining the standards expected in a boutique hotel, ensuring every guest has a memorable stay.
