What are the responsibilities and job description for the IT Support Specialist position at NS2 Mission?
We are seeking a dedicated IT Support Specialist to join our IT Operations team at our HQ in Chantilly, VA. In this role, you will be responsible for providing first-line support for software, hardware, and network-related issues, ensuring seamless IT operations across the organization. The ideal candidate will be a problem-solver with strong technical skills and a customer-focused approach.
Key Responsibilities:
- Provide first-line phone support for basic software and hardware issues reported via inbound calls, Jira tickets, or email.
- Utilize Windows Deployment Services (WDS) to re-image operating systems as required.
- Troubleshoot and support Linux PXI boot configurations.
- Assist with office setups, including the installation of monitors, desktops, and workstations.
- Manage office moves by disassembling and setting up computers and related IT equipment.
- Set up and provide ongoing support for basic user phone configurations (CISCO).
- Manage user accounts by creating, removing, or disabling accounts in Active Directory.
- Handle password resets and troubleshoot related issues for users.
- Deploy and install software, including applications such as Adobe, and ensure configurations are correct.
- Install and reconfigure software as needed across the organization.
- Oversee and maintain lab and network areas, ensuring proper functionality and security.
- Sanitize unused IT equipment following company protocols.
- Update IT documentation and user support materials, ensuring accuracy and accessibility.
- Provide support and assistance to Tier 3 administrators as needed.
- Offer face-to-face customer service interaction, troubleshooting issues and providing solutions in a professional manner.
- Perform additional duties as assigned to foster professional growth and enhance department efficiency.
Qualifications:
- Associate's degree in Computer Science or related field; or 5 years of equivalent Helpdesk Support experience.
- Proven experience in an IT support role or similar technical position.
- Familiarity with Windows Deployment Services (WDS) for OS re-imaging.
- Knowledge of Linux PXI boot processes.
- Experience with CISCO phone systems setup and configuration.
- Hands-on experience with office equipment setup, including monitors, desktops, and workstations.
- Proficient in Active Directory management (creating, removing, and disabling user accounts).
- Ability to troubleshoot and resolve password-related issues.
- Familiarity with common software deployment tools and installation (e.g., Adobe products).
- Excellent communication skills with the ability to provide clear, concise instructions and support to end users.
- Strong customer service skills with a focus on solving problems efficiently and professionally.
- Ability to work both independently and as part of a team.
- Active TS/SCI clearance with polygraph is required.
- Relevant certifications, such as Security with CEU's, are required.
Position Clearance Requirement:
TS/SCI with CI Poly
Please be aware many of our positions require the ability to obtain or maintain a U.S security clearance which requires U.S citizenship.
NS2 Mission is an Affirmative Action/Equal Opportunity Employer. NS2 Mission is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, characteristic or membership in any other group protected by federal, state or local laws.
By submitting your resume for this position, you understand and agree that NS2 Mission may share your resume, as well as any other related personal information or documentation you provide in your application, with its affiliated companies for the purpose of considering you for other available positions.
NS2 Mission maintains a drug-free workplace and may perform pre-employment substance abuse testing, where required by contract and permitted by law.
APEX Expert Solutions is an Equal Opportunity/Affirmative Action Employer committed to employing and retaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
