Demo

Security Operations Manager

NSA
Orlando, FL Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/22/2025

NSA -

About Us :

Nation Security is a leading organization in Security Guard Services, dedicated to ensuring the safety and security of our clients, employees, and assets. We seek a highly skilled and experienced Security Operations Manager to join our team and lead our security operations to the next level.

Job Summary :

We are seeking a highly motivated and experienced Security Operations Manager  to oversee our security operations, manage client relationships, and ensure the highest standards of safety and security. This position requires a skilled leader with a background in both security management and sales. The ideal candidate will have proven experience in managing teams, interacting with clients, and driving sales growth in a security-related environment. Bilingual proficiency is highly preferred, as you will be working with a diverse client base.

Key Responsibilities :

Operational Management :

Oversee day-to-day operations of security services, ensuring the effective and efficient delivery of security solutions.

  • Manage security personnel, providing leadership, training, and support to maintain high performance.
  • Develop and implement security protocols, risk assessments, and emergency procedures.
  • Monitor and evaluate security performance metrics, adjusting strategies to ensure the achievement of security goals.

Client Relationship Management :

Act as the primary point of contact for clients, maintaining strong and productive relationships.

  • Address client concerns and complaints promptly, ensuring a high level of customer satisfaction.
  • Provide regular updates and reports to clients on security operations and performance.
  • Collaborate with clients to tailor security solutions that meet their specific needs.
  • Sales and Business Development :

    Drive new business development by identifying and pursuing sales opportunities in the security sector.

  • Work closely with the sales team to generate proposals, respond to RFPs, and close sales.
  • Build and maintain relationships with potential clients, presenting security solutions that align with their objectives.
  • Monitor market trends and competitor offerings to stay ahead in the security industry.
  • Team Leadership and Development :

    Lead, motivate, and manage a team of security officers and other staff members, fostering a culture of professionalism and excellence.

  • Conduct regular training and development programs for team members to enhance their skills and capabilities.
  • Manage staffing levels, including recruitment, retention, and scheduling.
  • Compliance and Reporting :

    Ensure compliance with all relevant laws, regulations, and company policies related to security operations.

  • Prepare and present detailed reports on security activities, incidents, and performance to upper management.
  • Conduct regular site audits and inspections to ensure all security measures are being followed.
  • Qualifications : Experience :

    Minimum of 5 years of experience in security management, with a strong background in operations and sales.

  • Proven experience managing client relationships and driving business growth in the security industry.
  • Previous experience managing and leading teams in a security or related field.
  • Skills :

    Strong sales and business development skills with the ability to close deals and grow client accounts.

  • Excellent interpersonal and communication skills (both verbal and written), with the ability to build rapport with clients and staff.
  • Solid understanding of security protocols, risk management, and emergency response procedures.
  • Ability to think critically and solve problems efficiently in high-pressure situations.
  • Education :

    Bachelor’s degree in Criminal Justice, Business Administration, or a related field preferred.

  • Certifications in security management (e.g., CPP, PSP) are a plus.
  • Language Skills :

    Bilingual proficiency in English and Spanish is preferred.

    Technical Skills :

    Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

  • Familiarity with security management software and technologies.
  • Key Attributes :

  • Leadership : Strong leadership and team management capabilities.
  • Client-Focused : Exceptional customer service and client management skills.
  • Results-Driven : Ability to achieve targets and drive business outcomes.
  • Adaptable : Flexible and able to manage changing priorities.
  • Bilingual : Ability to communicate effectively with a diverse clientele.
  • Working Conditions :

  • The position may require occasional evening, weekend, or holiday work based on client needs and incidents.
  • Occasional travel may be required to visit client sites or attend business meetings.
  • Nation Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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