What are the responsibilities and job description for the Field Deskside Support Engineer position at NSC Global?
Overview
NSC Global is currently looking for a Field Deskside Support Engineer to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.
POSITION: Field Deskside Support Engineer
JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY
THIS POSITION REQUIRES SITE TRAVEL
Responsibilities
- Provide repair on standard Laptop and Desktop (Dell)(Panasonic)
- Provide Troubleshooting and repair of IOS devices (Apple)
- Provide the repair and reimage of field Devices
- Stock a working inventory for break/fix swap-outs
- Provide vehicle mounting services, including installation work and incremental expansions of vehicles concerning field-based equipment
- Consult with the applicable third-party supplier and update the vehicle kits’ electronics and power components to reflect retired models and their replacements
- Provide lifecycle management of services on the code blue Devices field support installations
- Provide lifecycle management of services on the AVLS (Modem) Devices, configurations, and testing for field support installations
- Provide the necessary testing process to ensure the new model operates with the field application as needed and provide findings confidentially as related to AVLS (GPS Locations) and Drive-Cam videos and photos
- Provide the modem activation and deactivation
- Service Recipients and Services
- Take reasonable care over specialized tools to ensure they are not lost, stolen, or broken
- Update the ticket with the asset management data, as appropriate.
- Update and close the ticket.
Qualifications
- Must have a minimum of 5 years of experience in a Field Deskside Support position, preferably supporting multiple site locations.
- This position requires the incumbent to use their vehicle to travel between sites. Fuel costs will be reimbursed by the company.
- Must have a relevant IT qualification.
- Must be ready and willing to commit to continuous education, certification, and self-improvement.
