Processing Director

Description

Position Summary: The Processing Director is a strategic leader who overseas operations of the Accounts Receivable, Import file, Data Entry and Cancellations. This role is responsible for ensuring that all revenue-driving departments are aligned, efficient, and operating in a manner that supports the company's overall growth objectives.  The Process Director works closely with internal stakeholders including Marketing, Finance, HR, Operations and the Project Management Team.

Duties and Responsibilities:

• Responsible the full life cycle of a customer’s account, those areas, includes invoicing, cash application, customer dispute management, receivables research, collections management, and receivables reporting, Import file, Data Entry and Cancellations.
• Build, lead and mentor a high performance the team while focusing on continuous improvement and progressive problem solving.
• Responsible for department operations issues and manage through process improvement and simplification.
• Play a pivotal role in implement continuous improvement methods while maintaining customer focus.
• Responsible for all Accounts Receivable, Import File, Data Entry and Cancellations information is entered and accurate to meet month end.
• Ensure collaboration across other business functions.
• Maintain a complete understanding of the company’s collections and billing process.
• Responsible for effectively interfacing with Executive Team to explain metrics, justify reports, challenges, exceptions, and systems capabilities.
• Drive operational excellence in the organization through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improvements across the business.

• Supports special projects as required.
• Plan and implement quality assurance for all processes including Accounts Receivable and Cancellations etc.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.

Education and Work Experience:

• Bachelor’s (Required)
• 5 years of accounts receivable experience.
• 5 years supervisory/management experience.
• Proficient in MS Office Suite with an emphasis having intermediate/advanced Excel skills.
• Keen analytic, organizational, and problem-solving skills.
• Ability to meet a constant stream of deadlines.
• Proven ability to work both independently and collaboratively with different levels of employees.
• Strong time management skills with the ability to prioritize competing assignments.

Knowledge and Skills : (These are examples and may be changed or added to)

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Must maintain highest level of Confidentiality at all times.
• Ability to communicate effectively (verbal and written)
• Excellent interpersonal skills
• Proficient computer skills: must have working knowledge of Excel and Word,
• Ability to multi-task, follow up, and meet deadlines
• Strong attention to detail
• Ability to identify discrepancies and take initiative to research variances and correct

Hours Required: Monday – Friday 8:15am-4:45pm (This is an example and may be changed)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The usual environment is in a business office with a noise level in the work environment that is usually moderate. 

This is an exempt position.

This job description reflects management's assignment of essential functions, and may be subject to change at any time due to reasonable accommodation or other reasons.

Qualifications