What are the responsibilities and job description for the Senior Manager Product Certification position at NSF?
Job Description
As the Senior Manager Product Certification, your primary responsibility is to build and lead a high-performing account management team, focused on driving world-class customer service and commercial excellence to achieve regional revenue and strategic growth targets. This individual will own the regional P&L and drive the region's financial performance, ensuring consistent growth and alignment with the company's strategic goals. The role will involve establishing and strengthening key client relationships, improving client satisfaction, and driving long-term client retention. As well as assist in the development of global strategy and focus on the implementation and training of these strategic initiatives in North America.
Responsibilities
- Own and achieve the regional revenue targets, ensuring financial goals are met in line with the Annual Operating Plan (AOP)
- Lead the implementation of new strategic initiatives for the North American Business Units (Food Equipment, NonFood Compounds, Green Chem, Food Contact Materials and Electrical Safety)
- Establish and maintain strong relationships with key regional clients and industry partners, acting as the primary point of contact and building trust to support long-term partnerships
- Leverage NPS (Net Promoter Score) survey to identify areas of improvement and lead initiatives to improve the overall client experience, ensuring that customer satisfaction remains a key priority
- Work closely with North American Sales and Marketing team to drive a cohesive strategy aimed at lead generation and execution of strategy
- Focus with Sales and Marketing teams on new client acquisition and building the team's ability to approach emerging markets and industry opportunities
- Collaborate with BU Global Director, Sales and Marketing team to activate and commercialize new programs, services, and innovations across the region
- Ensure alignment between new program offerings and client needs to drive market relevance and revenue growth
LI-TS1
Qualifications
About Us
At NSF, our mission is to improve human and planet health by enabling safe food, clean water, and life-enhancing health technologies and products for millions of people around the world. We're a global leader in standards development, testing, auditing, certification, and knowledge-based solutions for the food, nutrition, water, and life sciences industries. We're passionate about our work because together, we have a broad impact on our world.
Our growing team of more than 3,000 team members provide services across all continents through our global offices and state-of-the-art laboratories, at our client sites, and from home offices. We're growing fast and expanding into new areas, and that's where you come in.
Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.
One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Notice to Agency and Search Firm Representatives : Please note that NSF is not accepting unsolicited resumes from agencies / search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
