What are the responsibilities and job description for the OPERATIONS SUPPORT MANAGER position at NSG Group?
Assist the National Operations General Manager, Automotive AGR North America in enhancing the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, training and look for opportunities to expand systems integration. This position assists the National Operations General Manager AGRUS in the development and execution of the Operations Training Plan.
This includes :
Asset Management (Loss Prevention)
Service Center Process & Procedure Training & Implementation
Service Center Audits & Assessments
Service Center direct daily operations on-site support and assistance as directed by National Operations General Manager, Automotive AGR North America
Essential Functions :
Analyzing and improving the efficiency of business processes. Evaluating the effectiveness of established processes.
Updating and maintaining current process documentation. Conducting regular process audits.
Identifying and resolving inefficiencies in the ongoing processes. Overseeing proper implementation of new processes.
Preparing and presenting detailed operational reports.
Conducting in-depth analysis of process data and metrics.
Arranging training sessions and workshops for employees. Provide training programs on new processes as needed.
Demonstrated proficiency / knowledge of ABSORB / LMS & CAMTASIA training platforms.
Identify business process challenges and their solutions by analyzing process data and metrics.
Monitor and measure the benefits of post process implementation to ensure product quality, efficiency, and improvement.
Assist the National Operations General Manager, Automotive AGR North America with process assessments, and process design and redesign.
Analyse operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
Assist in the implementation of best practices, achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
Adherence to NSG / Pilkington Standards of Business Conduct and its Values and Principles.
Other duties as assigned by the General Manager AGRUS.
Scope / Dimensions :
Assist National Operations GM with training, development, of the self-directed management teams for Market Managers, Service Delivery Managers, and Service Center Lead Operations managers.
Collaborates with multiple internal departments to promote business efficiency.
Top 3 Competencies Needed for Success in the Role :
Safety and Quality Focus - Identifies breakdowns in internal processes and systems that directly impact customer service and quality to ensure that issues are properly identified and resolved.
Influential - Demonstrates attentive and active listening skills; takes a real interest in the views and ideas of others and ensures proposals address others' needs and priorities.
Innovation and Change - Effectively manages the change process to ensure that the organization remains effective throughout.
Qualifications Required :
Bachelor's degree or 5 years of related experience.
Highly skilled in the developing teams, written and verbal communication, critical decision making and influential competencies.
Proficiency in the use of Microsoft software [EXCEL, LOOP]
Qualifications Desired :
Previous PNA or glass industry experience a plus
Other Requirements :
This position could require travel between 50 to 75% of the time based on business need including overnight travel.
Must have valid driver's license.
Must have and maintain acceptable MVR (Motor Vehicle Report) as defined by safety requirements.
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