What are the responsibilities and job description for the Customer Care & Inside Sales Representative (Green Bay, WI) position at Nsight Telservices?
Job Summary:
The Customer Care and Inside Sales Representative involves delivering exceptional customer service by handling inquiries, managing connect/disconnect processes, and engaging in proactive customer service activities. Responsibilities include acquiring new business, retaining current customers, responding to inquiries, managing accounts, processing payments, and promoting Nsight Telservices and Cellcom brands. The position requires high school education (associate degree preferred), customer contact experience, and skills in communication, problem-solving, teamwork, and time management.
Responsibilities & Duties:
- Respond to customer inquiries regarding billing, equipment, features, and customer service, and complete necessary follow-up activities.
- Manage and sell to an assigned base of customers, including regular contact to present offers and build loyalty.
- Handle requests to deactivate service, recommending solutions and incentives to retain customers.
- Make outbound calls for various initiatives, such as plan change recommendations, renewals, and informing customers of changes.
- Perform administration and data entry into the billing system and follow-up calls to verify orders and services are completed accurately.
- Other duties as assigned
Requirements:
- High school education required; associate degree preferred.
- 1-2 years of customer contact experience, with prior sales experience preferred.
- Proficient in verbal and written communication, interpersonal skills, problem-solving, and decision-making.
- Strong teamwork, attention to detail, and analytical skills, along with proficiency in Windows, Excel, OneNote, Word, and Microsoft Office.
- Ability to manage time effectively, handle multiple tasks at a fast pace, and build customer relationships.
Individuals with strong customer service and sales experience, excellent communication and problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment should apply for this role.
To view our competitive benefits, click here!
Joining Nsight/Cellcom:
Join our telecom team in Wisconsin and Michigan's Upper Peninsula, where we focus on delivering excellent wireless and fiber solutions and expert tower construction and maintenance. With a strong commitment to customer service, community involvement, and eco-friendly practices, we're more than just a company; we're shaping the future of connectivity. If you're passionate about making a difference and want to be part of an innovative telecom environment, come join us!
Cellcom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@nsight.com.
