What are the responsibilities and job description for the Cellcom Business Customer Experience Specialist (Wausau, WI) position at Nsight?
Responsibilities & Duties:
- Provide sales support to wireless sales consultants and major account representatives
- Perform administrative functions such as system data entry, equipment delivery, inventory tracking, and correspondence writing.
- Assist customers over the phone and in person, handling billing questions and promoting Cellcom services.
- Analyze customer account information, perform rate plan analysis, and resolve billing issues.
- Assist with trade show and tabletop set-up, staffing, and walk-in customer sales opportunities, including activating new equipment and general customer service responsibilities.
- Other duties as assigned
Requirements:
- Four-year high school education or equivalent required.
- Associate degree preferred.
- Minimum of two years' experience in customer service or sales, with knowledge of wireless sales and service preferred.
- Valid driver’s license required.
- Ability to analyze customer account information, perform rate plan analysis, and resolve billing issues.
To view our competitive benefits, click here!
Joining Nsight:
Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan’s Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.
Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.
