Sr. Account Manager

Job Summary:We are seeking a highly experienced Senior Account Manager to lead client relationships, drive revenue growth, and manage complex technology solutions. As a Senior Account Manager, you will be responsible for overseeing accounts that involve technologies such as SAP, Oracle, Salesforce, Microsoft, Adobe, AWS and other enterprise solutions. You will work closely with clients to understand their business needs, ensure the successful delivery of solutions, and identify growth opportunities. Key Responsibilities:Client Relationship Management: Build and maintain strong, long-term relationships with key clients, ensuring their satisfaction with services related to SAP, Oracle, Salesforce, and other enterprise technologies.Account Strategy: Develop and execute account strategies to achieve client goals and business outcomes, ensuring alignment with the company s broader objectives.Revenue Growth: Identify upsell and cross-sell opportunities within existing accounts, particularly with technology-related services and solutions.Problem Solving: Act as the client s advocate in resolving any issues related to the implementation, maintenance, or enhancement of technology solutions.Reporting & Analysis: Provide clients with regular performance reports, highlighting key metrics, insights, and areas for improvement.Collaboration: Work closely with internal teams, including recruitment, HR, delivery and practice ensure seamless integration and ongoing support of technology solutions.Contract Negotiations: Lead contract renewals, service-level agreements (SLAs), and pricing negotiations, focusing on long-term partnerships and technology-driven solutions.Industry Knowledge: Stay updated on the latest developments in enterprise technologies, ensuring that you can provide clients with informed recommendations.Qualifications:Experience: 7 years of account management experience, with a strong focus on enterprise technology solutions like SAP, Oracle, Salesforce, or similar platforms.Education: Bachelor s degree in Business, Information Technology, or a related field.Skills:Deep understanding of enterprise software ecosystems (SAP, Oracle, Salesforce, etc.).Strong communication and interpersonal skills, especially in explaining complex technical concepts to non-technical stakeholders.Experience with managing multiple client accounts simultaneously, including those with complex technology needs.Excellent problem-solving skills and a keen attention to detail.Proficiency with CRM systems (e.g., Salesforce) and data analytics tools.Attributes:Highly organized with a proven ability to manage large, complex accounts.Results-driven with a focus on driving client success and identifying revenue growth opportunities.Self-motivated and able to thrive in both team environments and independent settings.Preferred:Industry Experience: Previous experience working in industries like IT services, consulting, or enterprise software with a focus on managing accounts with complex technology landscapes.Certifications: Relevant certifications in SAP, Oracle, Salesforce, or other enterprise technologies, as well as project management or account management credentials (e.g., PMP, CAM, etc.)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.