What are the responsibilities and job description for the Account Specialist (Automotive Customer Service) B position at NSK Americas?
Account Specialist (Automotive Customer Service) B - NSK Corporation
The Company
NSK is a global manufacturer of ball and roller bearings, linear motion technology, automotive components, and steering systems with both domestic and overseas manufacturing capabilities. NSK also offers a full range of services including reconditioning, ball screw repair, product integration, application engineering, and predictive & preventative maintenance and reliability services. NSK's products and solutions are everywhere where things are in motion - even under the toughest conditions. NSK's high-precision rolling bearings are used in wind turbines and machine tools, linear components are found in production lines, while automotive components are installed in the vehicles of almost every well-known automaker.
The Account Specialist (Automotive Customer Service) B Role
The ideal candidate for the role of Account Specialist will be energetic, positive, organized, and have proficient knowledge of Microsoft Office Suite. This person will need to have the ability to work with proprietary systems and other CRM tools. In this role, the ability to work in a dynamic environment with minimal supervision is crucial but the willingness and desire to thrive as a key contributor to team endeavors is a must. Creating a productive and sustainable relationship with assigned customers and colleagues through traditional methods of contact such as verbal communication, email, online, and/or face to face meetings is key.
Responsibilities
- Customer communication, EDI & order processing, data entry & analysis, and forecasting.
- Manage customer demand by analyzing, communicating, and taking appropriate action(s).
- Manage customer accounts by maintaining orders and forecast, working with various departments to meet customer requirements, and meeting with customers and NSK account managers.
- Receive and follow through on requests for quote opportunities, customer product requirement/availability, lead time and pricing.
- Support customer account functions such as receivables, maintain communication with customer, process necessary adjustments, and maintain recordkeeping.
- Participate within a team environment by providing support to accomplish continuous improvement and customer satisfaction to guarantee positive results for our company and customers.
- Supports research and specialized reports related to shipment performance, quality, premium freight, customer trends, customer ratings, and corrective actions.
- Attending assigned meetings for short and long-term objective planning sessions.
- Participation in process improvements and provide support when needed.
- Management of pricing administration for return authorizations, credits/debits for internal processes to customers done through a platform system.
Qualifications
- This job requires a minimum of a Bachelor's Degree in a related field and 0 to 2 years of position-related experience.
- This is a hybrid role which requires 3 days a week in the office, located in Ann Arbor, MI. Monday and Fridays will be working remotely. This is subject to change and notification prior will be given.
Featured Benefits
- Full medical, dental, and vision insurance offered
- Matching 401(k)
- Generous vacation and holidays
- Life insurance
- Growth opportunities
NSK is an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.
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