Benefits Resource Specialist

NTCA-The Rural Broadband Association is looking for a skilled customer service specialist to join our outstanding Benefits Resource team.  Our customer service team responds to and provides resolution to inquiries about all NTCA's benefit programs.  What will you do? Respond to telephone and email inquiries regarding NTCA Benefit Plans and eligibility requirements. Answer plan-specific questions from participants and member company HR representatives. Work with internal operation units to resolve complex inquiries and provide accurate information to benefit plan participants and NTCA member companies. Maintain knowledge of benefit program specifications, plan rules and regulations Contribute to team efforts using plan resources, communication procedures and policies.   The ideal candidate will have the following position requirements:   Robust problem solving and analytical skills. Ability to research and analyze information to determine appropriate responses to complex questions. Effectively and professionally communicate technical and complex information. Accurately record information into internal inquiry system Balance competing demands for time and prioritize workload to meet strict deadlines Exceptional customer service skills including advanced verbal and written communication skills High level of comfort accessing data from web-based and other database applications Knowledge of employee benefits is preferred but not required. Must be available to work multiple work schedules, Monday thru Friday between the hours of 9:00 am to 7:00 pm   Why work with us? NTCA offers a competitive compensation and benefits package that is designed to support employees’ health and wellness, financial planning, work life balance, and protection from the unexpected. We understand your desire to continue to grow in the role; we are known for providing high quality services, excellent staff training and opportunities for advancement within the organization.  NTCA’s work culture supports our core values of respect, collaboration, communication, innovation and creating a superior customer service experience. Our compensation and benefits package includes: Competitive compensation program including regular performance feedback and coaching 401(k) and pension retirement programs Health insurance: medical, dental, vision, pharmacy benefits Company sponsored life insurance. Paid medical and family leave Generous paid time off and paid holidays Corporate volunteering and community service opportunities Comprehensive wellness program Corporate volunteering and community service opportunities Opportunity for hybrid work schedule upon successful completion of the training and probationary period. Convenient office location in beautiful Biltmore Park area of Asheville with plenty of shopping and dining options as well as walking/running trails.   Next Steps for Applicants:   If you are ready to pursue a rewarding career that impacts the lives of people and communities across rural American, we would encourage you to apply.  Applicants should upload a cover letter explaining how your prior work experience includes the qualifications for this role and supports NTCA’s mission.  Applicants submitting a cover letter will be given priority consideration for this role.