Business Operations Analyst

NTCA – The Rural Broadband Association is looking for a Business Operations Analyst to join our Information Technology group. This position will report to the Sr. Director of Information Technology. You will have the opportunity to develop business requirements for new business solutions and enhancements to current processes and systems, design and document workflow and provide solutions to new business unit ideas, and provide key assistance on all business applications, new initiatives, and their implementation.   What will you do? Proactively collaborate with external and internal customers to analyze information, system needs and functional requirements.  Work closely with business partners, users, and subject matter experts to define, test and implement new processing systems and support current business applications.  Solicit business requirements from users through interviews, workshops and existing systems documentation and procedures.  Translate user requirements into business requirements, functional specifications, and data applications.  Create process maps, business requirements, business rules, user stories, user flows and acceptance tests.  Provide and present to management staff analysis of workflows and procedures. Develop recommendations for revisions to processes or procedures.  Create documentation to include reference manuals, data application, user guides and data layout design.  Provide and participate in cross-functional teams to identify and implement process improvements projects.  Work closely with business partners in implementation of new initiatives to include, but not limited to, testing, documenting, and training. Develop and provide business intelligence support for queries, reports, mailing lists, exports, and data analysis. Primary technical support of business applications in setting standards and policies, configurations, integrations, upgrades, and customizations.  Collaborate with vendor partners for recommendations and technical solutions.  Lead, develop and manage project assignments to a successful conclusion, on time and within budget. Keep abreast of the latest trends and industry advances and evaluate integration to the organization’s technology.  Communicate, coordinate, and cooperate with internal and external stakeholders in a clear, concise, thorough, and timely manner.  Display strong interpersonal skills.     Perform other duties as assigned.      The ideal candidate will have the following position requirements:   Ability to facilitate successful group discussions, drive decisions and write clear business requirements Positive engagements with stakeholders to understand their needs and concerns Strong organizational, time management skills and attention to detail with the ability to proactively follow through on tasks and manage processes Ability to work in evolving business environment and manage priorities Strong analytical and project management skills Excellent communications skills and the ability to interact professionally with a diverse group including senior management Effective vendor relationship management Practical knowledge, skills, and abilities usually acquired through an undergraduate degree and a minimum of 3 –5 years of related work experience. Experienced in SQL, knowledge of employee benefits and/or finance or budgeting software is desirable   Why work for us?   NTCA offers a competitive compensation and benefits package that is designed to support employees’ health and wellness, financial planning, work life balance, and protection from the unexpected. We understand your desire to continue to grow in the role; we are known for providing high quality services, excellent staff training and opportunities for advancement within the organization.  NTCA’s work culture supports our core values of respect, collaboration, communication, innovation and creating a superior customer service experience. Our compensation and benefits package includes: Competitive compensation program including regular performance feedback and coaching. 401(k) and pension retirement programs Health insurance: medical, dental, vision, pharmacy benefits Company sponsored life insurance Short- and long-term disability Generous paid time off and paid holidays Comprehensive wellness program Corporate volunteering and community service opportunities Opportunity for hybrid work schedule   If you are ready to pursue a rewarding career that impacts the lives of people and communities across rural American, apply today.