Technical Services Engineer

NTCA is seeking a self-starter, self-motivated Technology Services Engineer to join our team of IT division. Responsibilities include maintain, design, configure and deploy the organization's network infrastructure.  This position will provide advanced technical support for network equipment, servers, firewalls, switches, routers and other telecommunications systems as well as providing support to users across the organization. What will you do?   Identify, troubleshoot and resolve network security vulnerabilities and participate in incident response. Create and maintain documentation related to network configuration, mapping, processes, service records, server/application configuration, user workstation and application configuration. Research, design, configure and deploy network/server infrastructure, including LANs, WANs and wireless networks as well as servers, routers, hubs, switches, USPs, workstations and other hardware. Provide technical support to the NTCA user community. Perform server and security audits, system backups and recovery.   The ideal candidate will have the following position requirements:   Advanced working knowledge of VMWare, Cloud infrastructure (Azure, AWS) LAN/WAN technology, network security principles, and network design and management best practices Hands-on knowledge of network, server, and PC operating systems including Microsoft Windows and various databases Excellent hardware troubleshooting and customer service skills Experience with automated file transfer applications Ability to work independently or with a variety of user groups.  An undergraduate degree in computer science or 5-7 years of related work experience desired.     Why work for us?   NTCA offers a competitive compensation and benefits package that is designed to support employees’ health and wellness, financial planning, work life balance, and protection from the unexpected. We understand your desire to continue to grow in the role; we are known for providing high quality services, excellent staff training and opportunities for advancement within the organization.  NTCA’s work culture supports our core values of respect, collaboration, communication, innovation and creating a superior customer service experience. Our compensation and benefits package includes: Competitive compensation program including regular performance feedback and coaching. 401(k) and pension retirement programs Health insurance: medical, dental, vision, pharmacy benefits Company sponsored life insurance Short- and long-term disability Generous paid time off and paid holidays Comprehensive wellness program Corporate volunteering and community service opportunities Opportunity for hybrid work schedule     If you are ready to pursue a rewarding career that impacts the lives of people and communities across rural American, apply today.