Reporting Analyst

Terms of Employment
Contract, 4 Months (Ends on July 31st with renewal)
o Once renewed, Client plans to extend this contract position for the following year. They expect to continue the work on this contract through 2027.
Work Schedule: Hybrid Schedule at Columbia, South Carolina (Will be required to come into the office the first week or two, then will work a hybrid schedule)

Overview
Analyzes proposed policies, procedures, forms, and reports. Recommends operational improvement through standardization, simplification, discontinuance and other methods. Reviews organizational functions and structure to avoid overlapping or duplication

Responsibilities
Evaluates existing procedures and processes to make recommendations for improvement. Monitors reports to assess the impact of performance on key measures. Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics. (30%)
Assists in the implementation and maintenance of systems or processes to include testing. May manage and relay the purpose, scope, and status of each implementation to management.(20%)
Develops and maintains written procedures within departmental and organizational standards. May document and streamline automated procedures into end-user training material.(20%)
Conducts workflow and process audits of staff and reference materials as needed. Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency. Provides training for new employees and ongoing training as workflow efficiencies are revised. (10%)
Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends. Maintains area reports. Quality check records affecting accuracy of reports by researching and testing processes and methods. (10%)
Maintains close contact with management to provide updates on any issue/projects. Completes special projects and informs management of any trends or changes in statistical reports.May serve as liaison between the department and other internal/external groups. (10%)
Required Skills & Experience
Bachelor's degree in Business, Healthcare or other job related field or Associate Degree and 2 years of project management, data analysis, business planning or other job-related experience OR 4 years combined education and job related experience.
2 years of data analysis or related operations experience.
Strong communication, project management and organizational skills.
Understanding of acceptable internal standards and methodologies.
Strong analysis skills.
Able to identify problems and recommend solutions.
Able to provide support in developing and implementing process improvements.
Microsoft Office experience.

Preferred Skills & Experience

2 years-of healthcare or insurance data analysis experience.
DB2 skills.
Knowledge of and experience with Medicare
Experience with Qfinity call recording, MCSDT (Medicare Desktop for MCS), ACD (Automated Call Distribution), PIES, PCID, NGD/NDW, Verizon Networx, and SADWH.
Knowledge of Call Center Reporting