What are the responsibilities and job description for the Cashier Customer Service position at nTech Workforce?
Terms of Employment
• W2 Contract, 9 months
• This position is onsite in Egg Harbor Township, NJ.
• This position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.
Overview
Our client is looking for three (3) Cashiers to join their team. This role will be part of the NJ Payment Center Group in which the incumbent will be primarily responsible for processing in person customer utility payments, and for accurately maintaining a cash drawer, balancing funds and making daily bank deposits.
Responsibilities will include:
• Manage the processes of customer payments, misapplied payments, balancing and bank deposits within the Customer Care organization.
• Operate customer cash processing equipment and systems to process customer payments (cash and check).
• Balance the cash drawer and prepare bank deposits.
• Research and locate misapplied payments, adjust customer accounts for payment posting errors and process customer deposit payments.
• Maintain daily records for monthly reports and distribute to appropriate areas, and communicate with various departments with the correction, removal or transfer of money.
• Assists in maintenance of department records, maintenance of customer records (update name, mailing address, or phone number) and store and destroy confidential records in accordance with appropriate regulations to ensure compliance.
Required Skills & Experience
• High School Diploma/GED or equivalent education, training and/or experience.
• Knowledge of banking operations, bookkeeping and/or basic accounting practices.
• Experience demonstrating skill using at least one of the following payment processing systems: adding machine, receiving machine and/or calculator.
• Experience demonstrating skill communicating effectively with others.
• Experience demonstrating skill performing basic arithmetic (specifically, addition, subtraction,
• multiplication, division, percentages, averages).
• Ability and willingness to travel to alternate locations to support work levels during routine situations, perform secondary role assignments during emergency situations and/or attend training, as required.
• Experience demonstrating skill using basic functions of PC-based word processing, spreadsheet and/or e-mail software.
• Experience demonstrating skill interacting with customers.
• Experience demonstrating skill working with customer payments, including entering payments into a database, processing payments, locating lost and/or misapplied payments, adjusting discrepancies and/or entering daily totals into a spreadsheet.
• Ability and willingness to work overtime as required.
• Ability and willingness to multi-task and be flexible.
• Ability and willingness to maintain the confidentiality of files, records and data.
• Ability and willingness to sit and/or stand and enter data and receive payments from customers over extended periods of time.
• Ability and willingness to work as part of a team and to work independently
• Ability and willingness to work extended and/or non-standard hours, with little notice and during emergency situations as required.
• Ability & willingness to communicate orally and in writing to internal and external stakeholders.
• Must possess a valid driver's license.
• Must successfully pass the qualification test (SASS).
• Must successfully pass a Criminal History Records Check.
Preferred Skills & Experience
• Bilingual (Spanish)
• Experience demonstrating skill entering data and reconciling errors.
