Senior Program Manager

Terms of Employment

• W2 Contract, 12 Months (Likely Extension / Possible Conversion)
• This position is hybrid work.

Overview

Our client is seeking a Senior Program Manager to join the newly formed End User Services (EUS) organization. The Senior Program Manager serves as a crucial leader overseeing the organization's technical project portfolio. This position entails managing large, intricate projects, guiding assigned teams, allocating resources efficiently, supporting continuous delivery, conducting peer reviews,

and collaborating with cross-functional teams. The EUS Senior Program Manager ensures the successful execution of pillar/department projects by applying project management fundamentals to achieve business objectives within specified timelines and budgets. Additionally, they collaborate with the IT PMO team to adhere to corporate standards, generate comprehensive EUS Portfolio and project management reports, analyze project data for issues and solutions, and provide training and mentorship to Business Analysts, Solution Designers, and junior Project Managers. With a focus on tracking project progress and milestones using established methodologies and tools, this role plays a pivotal part in driving successful project outcomes.

Responsibilities

• Make prompt decisions to maintain project momentum, considering the impact on timelines and overall project goals.
• Maintain high-quality Risk, Assumptions, Issues, and Dependencies (RAID) logs for SOX (Sarbanes-Oxley) change control compliance.
• Oversee the EUS program/project load for self and a group of program/project managers - assign projects, provide oversight for day-to-day project work.
• Operate as a project consultant to ensure business requirements are met to include collecting data, delivering and problem resolution.
• Manage all phases of the project life cycle.
• Collaborate with department managers and resource managers to ensure projects are staffed appropriately.
• Monitor project issues and propose solutions to ensure project is delivered on time, within budget, project objectives are met, and the customer is satisfied.
• Monitor and maintain portfolio and project budget reports.
• Regular reviews of project deliverables to ensure project is within scope
• Support project financial reconciliation by ensuring all staff hours, project expenses, and vendor invoices are submitted in a timely fashion.
• Facilitate regular (minimum monthly) status meeting for the End User Services projects / portfolios.
• Facilitate internal and vendor communication by connecting appropriate team members to ensure transparency and collaboration.
• Follow-up with internal team concerning upcoming major milestone dates.
• Create bi-weekly status reports for projects / portfolios.
• Escalate issues/concerns to EUS leadership as appropriate.
• Coach and provide direction to Business Analysts, System Administrators and Project Managers enabling problem-solutioning in project delivery.
• Provide guidance and support to drive policies and directions.
• Lead internal and external meetings to enable projects.
• Act as a change catalyst in End User Services culture to more consulting and solutioning with excellent customer service.
• Build a culture of collaboration including building and maintaining relationships inside and outside of Digital Solutions.
• Review and meet SLAs for Tickets (ServiceNow), Tasks/User Stories Projects and ensure they are delivered on time.
• Ensure technical documentation (policies, procedures, diagrams, etc.) is updated, End User Services audits are seamless, End User Services systems have appropriate monitoring and IT environments have appropriate disaster recovery in place.
• Identify best practices and provide recommendations for team and department processes.
• Manage End User Services portfolio of projects, make strategic recommendations for portfolio-wide improvements and risk mitigation.
• Provide project team member performance feedback to respective line manager post project completion.
• Provides status reports and presentations to End User Services and the broader IT Operations Leadership team.
• Undertakes specialized projects, studies, and assignments as requested by the End User Services Leadership team.

Required Skills & Experience

• Possess a Bachelor’s degree, PMP-certification, and Agile-related-certification.
• 7 years of senior-level Program Management experience to include managing a full portfolio of work with multiple projects and workstreams.
• 5 years of direct supervisory experience of other Project Managers.
• Highly experience management infrastructure-related projects.
• Ability to demonstrate a decisive leadership style, balancing the need for thorough analysis with the importance of timely decision-making.
• Experience using enterprise Project Management tools to track and update projects.
• Expertise in resource management.
• Expertise in project reporting and budget management.

Preferred Skills & Experience

• Experience working with newly formed project management office (PMO) to help define project management frameworks and guidelines.
• Experience using ServiceNow for project management.
• Experience in the utility industry – or other highly regulated industries that show an understanding of sensitivity of projects and importance of delivering on time.