What are the responsibilities and job description for the Customer Success Specialist position at NterNow?
Company Overview
NterNow is the leader in self-guided tours for new construction & SFR / BTR, empowering prospects to tour seamlessly and on-demand. With a focus on providing safe and secure experiences for buyers, NterNow works with smart-home technology to enable builders and rental community property managers to manage their property to allow independent self-guided tours for home-buyers or future tenants.
Are you insatiably curious? Do you embrace uncertainty, take risks, and learn quickly from your mistakes? Do you collaborate well with others, knowing that better solutions come from working together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to achieve more through technology and innovation?
Role description (Atlanta is our HQ, Remote OK in TX / AZ ONLY)
This is a full-time hybrid role for a Customer Success (Technical) professional at NterNow. The role involves providing remote management and advanced lead capture services. While the role is based in Atlanta, GA, some work-from-home is acceptable in Texas or Arizona (ONLY).
Key Responsibilities
- Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
- Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation
- Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions.
- Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.
- Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships.
- Work closely with internal teams to relay client feedback and contribute to product development initiatives.
Required Qualifications
Preferred Skills
Compensation and Benefits