International Logistics Coordinator

General Summary :

The International Logistics Coordinator is responsible for providing excellent customer service and effectively fulfilling daily tasks. Processes shipments in a timely and efficient manner. Performs all activities to ensure high levels of customer satisfaction; solves and communicates issues as they occur. Builds and maintains relationships with customers, internal sales personnel, and vendors in support of department goals and objectives.

Essential Duties and Responsibilities :

• Executes/coordinates tasks on shipments to meet all customer SOP requirements to include processing, pre-alerts, delivery of freight, etc.
• Collaborates, develops and builds relationships with shipping lines, airlines, truckers and agent representatives regarding air, ocean, import and export products.
• Timely preparation of rates and quotes for customers and overseas agents.
• Coordinates the routing of import and export bookings with airline and ocean carriers.
• Prepares all necessary shipping documentation related to international bookings and processes all import and export documentation.
• Dispatches pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouse and all other parties involved in the shipment.
• Acts as a liaison with Customs Brokers and agents as well as ocean and air terminal operators.
• Completes invoicing and billing processes.
• Complies with all applicable regulations.
• Communicates clearly, timely and effectively with customers, agents, outside vendors and internal personnel.
• Understanding of the processes, documentation and terminology involved in international shipping.
• Applies industry knowledge and critical-thinking skills to adapt processes / create solutions in response to challenges, both internally and externally.
• Maintains operational excellence.
• Promotes a positive working relationship for all team members.
• Other special projects or duties as assigned by management.

Qualifications :

• Ability to acquire TSA certification (required); ability to pass all training courses (required).
• Outstanding customer service skills; thorough with follow-up and follow-through.
• Excellent problem-solving skills; ability to work with minimal direct supervision.
• Strong attention to detail; excellent organizational skills.
• Ability to communicate effectively, both orally and in writing; excellent interpersonal skills.
• Ability to manage time effectively to ensure timely responses and completion of tasks / projects; ability to tolerate periods of stress and adhere to deadlines.