What are the responsibilities and job description for the Technical Service Manager position at NTG Staffing?
New Tech Global is currently seeking a Technical Service Manager for a client in Houston, TX. This is a direct hire opportunity. Candidates that will be considered must have a strong background in HVAC, plumbing, and electrical systems.
Overview
- Define, Maintain, report and accomplish department goals through managing the team, planning and evaluating department activities and project management oversight.
- Guide strategic planning and projects to improve technical service processes and systems aiming to have processes and systems more effective, efficient and user friendly for our customers.
- Manage and develop a team of Technical Service who provide remote technical assistance to customers.
- Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency.
- Gathering the Voice of the Customer, monitoring for early signs of quality issues by returning and analyzing products.
- Manage and prepare responses to both external and internal customer requests.
- Maintain a great Technical Service level by enforcing and improving technical service standards as per customer needs.
- Responsible to monitor and coordinate product warranty returns as necessary for analysis, keeping a close communication and follow up with other groups to assure product analysis is performed to determine corrective actions.
- In collaboration with the other members of the Technical Services Department, provide support to customers and resolve customer concerns by providing application technical information, responding to questions, virtual demonstrations etc.
- Prepare Technical Service presentations and product comparisons for business development.
- Manage any Technical Service training efforts to assist with the installation, commissioning, and operation of products.
Qualifications
