What are the responsibilities and job description for the Help Desk Technician III position at NTG?
Description
Position Summary
The Help Desk Technician III will help a talented team of service desk technicians and engineers that demonstrate high quality technical competency, delivering mission critical infrastructure and ensuring the best levels of availability, performance & security.
Essential Duties And Responsibilities
The essential functions include, but are not limited to the following:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Travel
Up to 10%
Shift
Monday through Friday 8:00 am to 5pm. Occasional evening and weekend work may be required as job duties demand.
Note
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Position Summary
The Help Desk Technician III will help a talented team of service desk technicians and engineers that demonstrate high quality technical competency, delivering mission critical infrastructure and ensuring the best levels of availability, performance & security.
Essential Duties And Responsibilities
The essential functions include, but are not limited to the following:
- Tier 2 support for Tier 1s and Tier 2s
- Planning and engineering organizations’ technology infrastructure. Includes the implementation and design of hardware and software
- Managing and maintaining technology standards, processes and procedures for client’s infrastructure
- Relies on extensive experience and judgement to plan and accomplish goals. Performs a variety of complicated tasks
- Proficient in advanced routing protocols including OSPF, EIGRP, and BGP.
- In-depth understanding and troubleshooting of spanning-tree and other network redundancy protocols.
- Providing primarily onsite (some remote) support services to existing accounts by analyzing work orders; investigating complaint service tickets; conducting tests; resolving problems
- Directs activities necessary to keep the technology infrastructure running seamlessly. (Evaluates existing and future needs, and provides recommendations on client purchases, and assists with developing client IT budgets.
- Makes recommendations regarding client purchases, assists with client IT budgeting.
- Proactive remote monitoring of client environments based on services outlined in individual contracts and in concert with external providers
- Other tasks as needed.
- 5 years’ experience in the network of a multiple site Windows server environment of at least 50 - 150 users
- CCNP Certification is preferred
- Experience supporting Windows 10 and 11 desktops
- Experience supporting Microsoft Server 2016 - 2022
- Experience with Office 365 cloud services
- Demonstrated ability to work in dynamic environments and manage multiple projects simultaneously.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and collaboration skills, capable of mentoring junior team members and collaborating across departments.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Travel
Up to 10%
Shift
Monday through Friday 8:00 am to 5pm. Occasional evening and weekend work may be required as job duties demand.
Note
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
