Telecommunication Service Quality Specialist

National Technologies (A Network Connex Company) is a premier turn-key provider of fiber optic and data center installation services. Whether it be learning the latest techniques in the field or working with vendors to maximize material performance, NTI is consistently on the leading edge of innovation in the Telecommunications field. 

If being a part of a tight-knit organization that gets to operate in some of the most innovative environments around the world sounds like a dream job, then you should experience the culture at NTI! While providing the typical perks a large company offers, NTI remains true to its roots and at the core of our Company is a family-oriented business that treats our team as integral members of the organization and not just a number. The open door, collaborative nature of NTI allows for professional growth and cultivates the ideas to keep our Company moving into the future of the industry! 

Job Summary: 

The TSQ Specialist will provide technical expertise and support for the Safety Management System at NTI National Technologies, in addition to coordinating training and developmental aspects of the assigned territory.   This position will include regular field observations for ISP/OSP projects to assess safety, skills training, and quality needs.  The TSQ Specialist will play an integral role in the facilitation of continuous improvement in safety, training, compliance, and culture.

 Job Duties and Responsibilities:

• Help maintain and continuously improve all elements within the NTI Safety Management System, technical training programs, e-Learning platforms, on-boarding bootcamps, and skills acquisitions
• Support new hire on-boarding training programs and work with leaders to support development of training matrices and departmental on-boarding plans.
• Conduct documented job site observations to evaluate areas of improvement in safety, technical training and quality 
• Ensure compliance with local, state and federal safety regulations
• Conduct thorough risk assessments or JHA’s for high-risk activities and other scopes of work as needed while identifying safety and training gaps
• Assist with design and delivery of training content for in-person, virtual and digital formats
• Assist in ensuring new employees are acclimating to the company culture and achieving key milestones in their skill development
• Facilitate the incident analysis and lessons learned process for injuries, near hits, and quality performance concerns
• Perform hands-on skills assessments to evaluate technical proficiency in the field and support NTI’s career development program
• Assist with review / development of Site-Specific Safety Plans
• Work closely with project managers and subject matter experts to integrate training, safety and quality into project planning and execution
• Provide coaching and mentoring for field leaders to encourage a behavior-based safety approach
• Implement and track corrective actions for safety and quality as identified through site audits and lessons learned 
• Plan, organize, and facilitate training sessions for employees across various departments
• Assist the TSQ team with additional responsibilities as needed

  Job Knowledge, Skills, and Abilities:

• Working knowledge of Microsoft Office applications. 
• Strong leadership, communication and interpersonal skills with the ability to interact with all levels of employees and outside professionals.  
• Must demonstrate the ability to manage multiple tasks and determine priorities.

 Education and Experience:

• Minimum 2 years of experience in a construction environment with basic knowledge of fiber optics and communication technologies.

 Physical Requirements:

• The employee will be working in a construction environment thus exposing him/her to production operations. 
• The employee may be exposed to the following working conditions: Extreme heat and cold, noise, vibration, chemicals and atmospheric conditions such as dust, fumes, and metallic particles.
• The employee will be required to perform the following actions (from time to time): Standing, sitting, walking, balancing, stooping, kneeling, reaching, climbing, talking, seeing, and hearing.

Network Connex provides a comprehensive benefits package including 401(k), health, dental, vision, life, and disability insurance. Network Connex is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or national origin.  Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening 

EOE-Minority/Female/Disability/Veteran Network Connex believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.