Service Desk Intern

At Ntiva, we have a saying – “We exist to grow each other.” Our focus is helping each other, our clients and our families grow both personally and professionally. Sound like something you could get in to? Because as one of the fastest-growing Managed Services Companies in the country, we’re looking to fuel our team with powerhouse talent. With strategic locations across the U.S., and still led by our original founder Steven Freidkin, we specialize in in helping organizations solve their complex IT challenges no matter where they are located. 

Requirements 

• Must be an enrolled student at West Virginia University at Parkersburg or Mountwest Community & Technical College 
• Must be in first year with at least one semester completed, or in 2nd year
• Must be enrolled in the below programs: 
  • MountWest - Network Systems & Security 
  • WVUP - Computer and Information Technology; Computer Science 
• Must be able to work a minimum of 20 hours per week
  
  

What you will be doing 

• Accept incoming client troubleshooting calls and make outbound calls in response to email requests. 
• Engaging in email communication with clients 
• Laptop/Desktop preparation and setup, utilizing knowledge of Windows and its configuration. and knowledge of network environment and inter-connectivity with servers and printers 
• Basic client account administration in Office 365 and Active Directory 
• Tracking scheduled work, engaging in communication around that scheduling, and updating the schedule and client as changes occur 
• Log accurate and detailed case notes within the Ntiva ticketing system and other documentation systems 
• Assess the need for documentation updates and inform management of any necessary changes  
• Maintain a positive attitude with a client-centric focus 
• Pay close attention to detail to ensure accuracy and efficiency  
  
  

Skills You Will Learn 

• Proficiency with troubleshooting problems with, but not limited to, the following technical subjects:  
  • VPN  
  • Internet connectivity losses 
  • Remote desktop  
  • Microsoft Office software  
  • Peripherals, including printers, scanners, and monitors 
• Familiarity with administration of Office 365 and Exchange Online 
• Proficiency in navigation and administration of Active Directory 
• Working knowledge of Windows file shares (SMB/CIFS) 
• Strong communication and writing skills 
• Ability to review, understand, and implement SOPs and other written training