Business Analysis - Applications Support

Company Overview:
Req ID: 310809
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Business Analysis - Applications Support to join our team in Pomona, California (US-CA), United States (US).

Job Description:
Applications Support Analyst
JOB Summary: As an Application Support specialist, you will serve as a critical resource and liaison between business users and technologists in support of the incident resolution processes. This position will respond to help requests via phone, via email, in person, or remotely. You will also provide assistance and support to other department members with daily operations and projects. The associate will work closely with different teams to support a wide range of software applications.
Second Level Application Support:
Responsible for the analysis, troubleshooting and resolution of second and third level service desk incidents while adhering to departmental procedures.
Communicates directly with internal customers via phone, email or in-person to better understand the issue.
Uses issue management application to record, track progress and escalate application issues.
Collaborates with the various teams (i.e., helpdesk, infrastructure or development) to ensure that problems are resolved in an efficient and timely manner.
Gains an in-depth understanding of application functionality and the business processes supported by these applications.
Provides knowledge transition and training on supported applications for less experienced 1st and 2nd level support team members.
Assists users in understanding how to appropriately use supported applications.
Assists with various application testing activities and internal projects as needed.
After hour On Call support rotation
Knowledge, Skills & Abilities
2-3 years experience in application support, service/help desk, system analysis/design with an understanding of software development lifecycle.
Ability to exercise judgment using procedures and practices to determine the appropriate course of action and possess creative problem-solving skills.
Successful candidate must have high level of interpersonal skills to communicate effectively with customers and internal IT team members.
Clear and concise issue documentation skills.
Excellent organizational, communication, comprehension, follow through, and documentation skills are required
Willingness to learn and adapt new skills/technology.
Assumes initiative and ownership of issues and resolutions.
Focuses on providing exceptional customer service.
Successful candidate must work well in a group, as well as alone and unsupervised.
Good time management skills are required in order to keep up with a high volume of support requests
Basic SQL querying/scripting a plus
ITIL/SDLC/PMI Methodology a plus
Work Requirements
Conduct business in a professional and ethical manner to reinforce goodwill and profitability for the company.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this role is (HOURLY RATE $44 TO $46) Actual compensation will depend on several factors, including the candidate s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.