What are the responsibilities and job description for the Business Analysis - Technical Support position at NTT DATA, Inc.?
Req ID:310809
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Business Analysis - Technical Support to join our team in Pomona, California (US-CA), United States (US).
NTT DATA is currently looking for an Application Support Business Analyst to work on projects for our client in Pomona, CA. This is a hybrid position (candidates must live in the Pomona CA area).
As an Application Support specialist, you will serve as a critical resource and liaison between business users and technologists in support of the incident resolution processes. This position will respond to help requests via phone, via email, in person, or remotely. You will also provide assistance and support to other department members with daily operations and projects. The associate will work closely with different teams to support a wide range of software applications.
Job Responsbilities Include:
- Responsible for the analysis, troubleshooting and resolution of second and third level service desk incidents while adhering to departmental procedures.
- Communicates directly with internal customers via phone, email or in-person to better understand the issue.
- Uses issue management application to record, track progress and escalate application issues.
- Collaborates with the various teams (i.e., helpdesk, infrastructure or development) to ensure that problems are resolved in an efficient and timely manner.
- Gains an in-depth understanding of application functionality and the business processes supported by these applications.
- Provides knowledge transition and training on supported applications for less experienced 1st and 2nd level support team members.
- Assists users in understanding how to appropriately use supported applications.
- Assists with various application testing activities and internal projects as needed.
- After hour On Call support rotation
Basic Qualifications:
- 2 years' experience in application support, service/help desk, system analysis/design with an understanding of software development lifecycle.
Preferred Skills:
- Ability to exercise judgment using procedures and practices to determine the appropriate course of action and possess creative problem-solving skills.
- Successful candidate must have high level of interpersonal skills to communicate effectively with customers and internal IT team members.
- Clear and concise issue documentation skills.
- Excellent organizational, communication, comprehension, follow through, and documentation skills are required
- Willingness to learn and adapt new skills/technology.
- Assumes initiative and ownership of issues and resolutions.
- Focuses on providing exceptional customer service.
- Successful candidate must work well in a group, as well as alone and unsupervised.
- Good time management skills are required in order to keep up with a high volume of support requests
- Basic SQL querying/scripting a plus
- ITIL/SDLC/PMI Methodology a plus
#INDICS
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com
NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Salary : $4
