What are the responsibilities and job description for the Field Tech Senior Associate position at NTT DATA North America?
This is an on-site position Monday-Friday at the client site.
The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.
This position will be a Client based position working daily at a client site.
Job Responsibilities Include:
The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.
This position will be a Client based position working daily at a client site.
Job Responsibilities Include:
- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
- Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
- Serves as company liaison with customer on administrative and technical matters.
- Provide technical support and incident management service desk functions (Service Now)
- Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
- Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services (basic break fix for desktops, laptops.)
- Instructs customers in the operation and maintenance of basic Windows.
- 3 years desktop/technical Windows support experience
- ServiceNow ticketing system (or similar ticketing system)
- Office 365 support
- Windows troubleshooting, diagnosing, imaging/deployment and software installation.
- Installation/Troubleshooting of Software/Hardware
- Proven customer service background
- Able to comprehend and follow verbal and written technical instructions and scripts.
- A certification or equivalent skill set
- Individual must have ability to receive calls during the normal business day and after hours.
- Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
- Excellent verbal and written communication skills with emphasis in customer service
- Excellent interpersonal skills and ability to work collaboratively in a team environment.
