Member Services-Voice Associate (Remote)

Details Below

POSITION : Member Services Representative (Call Center)

LOCATION : Work From Home

JOB TYPE : This is a LONG-TERM CONSULTING assignment. Not Direct Hire.

PAY: $15.50 per hour

HOURS: M-F 7:00AM - 7:00PM CT (8 hour shift assigned) with Rotating Saturday Schedule

START DATE: 5/12/2025

Responsibilities

• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
• Ensuring customer satisfaction and strive to meet service standards.
• A typical day will likely involve fielding between 75 to 100 calls.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
  
  

Basic Qualifications

• 1 year experience in an office environment
• 3 year experience using a computer with Microsoft Windows PC applications
• 1 year work from home environment
• High school diploma or GED required
• Must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
  
  

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly rate for this remote role is $15.50. This reflects the target compensation for the position across all US locations. This position may also be eligible for incentive compensation based on individual and/or company performance.

NTT DATA is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.