Req ID : 311827
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Waco, Texas (US-TX), United States (US).
The Field Tech / Desktop Support Technician is responsible for providing advanced technical support and maintenance for equipment in the field. This role involves troubleshooting, repairing, and maintaining hardware and software components, as well as providing excellent customer service to clients. The ideal candidate will have a strong background in desktop support, device imaging, and configuration, as well as experience with inventory management and network connectivity.
- This role is expected to start on June 1, 2025.
Client Desktop Support Role Responsibilities :
Install, configure, and optimize hardware and software components at various field locationsPerform routine maintenance and troubleshooting on technology equipmentDiagnose and resolve product performance issues and various error conditionsProvide technical support and incident management servicesManage inventory and adhere to device disposal processesDocument installation and repair activitiesTeach customers how to use equipment properlyMaintain tools and equipment used during service callsServe as a liaison with customers on administrative and technical mattersProvide support for all client workstations and peripheral devices like printers, scanners, and barcode readersResponsible for installing and maintaining all works station hardware and client softwareInvestigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfactionAdditional Responsibilities include but are not limited to :
On-Site and / or Remote installation, implementation, maintenance, troubleshooting and / or repair of end user devices and associated peripherals devices like printers, scanners, and barcode readersServe as company liaison with customer on technical issue associated with dutiesInstall and support both Hardware and software components for end user devicesEvaluate system configurations and software to ensure effective use of resourcesProvide level 1 technical support and incident management functionsDiagnose and resolve product performance problemsPerform maintenance and repair servicesEnsure customer satisfaction by advising on preventive maintenance and configuration optimizationProvide project support as neededExpected Schedule : Working onsite at the client’s location Monday-Friday, 8am- 5pm local time.Expected physical condition : This position is a physical demanding position, which can include : routine walking, climbing ladders, bending, stooping, reaching, crawling, climbing stairs and the need to be able to lift 50 lbs. Must be flexibility with support coverage.Expected Possible Local Travel : There may be times where you need to travel to nearby client locations. This local commuting is dependent on addressing necessary tickets that may come in that will need assistance. You must have your own reliable transportation.Basic Requirements :
2 years’ experience desktop, deskside, and / or hardware support experience in a corporate environmentExperience with device imaging and configurationHighly Preferred Skills :
A desktop certification is highly preferredAssociates / BSIT, ITIL, MCP, MCDST, Network & Server certifications are a plusWorking within ServiceNow is a plusUnderstanding of inventory management and device disposalKnowledge of network connectivity and desktop operating system administrationProficient in Windows operating system environment, specifically in Word, Excel, PowerPoint, Visio, and OutlookKnowledge / experience of Linux / Unix operating systems may be requiredStrong client service skills to include : strong verbal and written communication skillsManages escalated client situations with a focus on building positive client relationshipsExcellent understanding of internal service processes and able to articulate these to clientsStrong technical and product knowledge to include strong troubleshooting and problem-solving skillsAbility to physically perform general office requirementsMust be able to perform essential responsibilities with or without reasonable accommodationsUndergraduate degree or equivalent combination of education and work experienceAbout NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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