What are the responsibilities and job description for the OCM Communications Lead position at NTT DATA Services?

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. The person in this role will help our client with transitioning from their current system to the new system. You will facilitate discussions about business processes and develop communication about upcoming changes.

We are currently seeking an Organizational Change Management Communications Lead to join our team in Springfield, IL, United States (US). Our Government Consulting and Advisory organization has a proven track record of delivering high-impact business results for our government clients. As “the people side of change,” the OCM Practice focuses on the people side of business, improving outcomes and driving ROI through our clients’ most challenging initiatives.

Overview of Job :

We are currently seeking an Organizational Change Management Analyst to join our team in Springfield, IL, United States (US). Our Government Consulting and Advisory organization has a proven track record of delivering high-impact business results for our government clients. As “the people side of change,” the OCM Practice focuses on the people side of business, improving outcomes and driving ROI through our clients’ most challenging initiatives.

If you enjoy crafting effective communication assets, preparing people for sustainable change, helping others embrace a new culture, solving complex problems, and building client strategies under the direction of a project manager or OCM lead , this role is for you! The position is remote, with the possibility of up to 25% travel to the client location.

Core Values / Key Cultural Aspects of GCA’s OCM Practice :

Learning, coaching, and continuous improvement – curious OCM practitioners are successful
Creativity and thoughtful analysis – the combination creates better solutions
Authenticity and an assumption of positive intent – we succeed together
Diversity of all kinds – it drives innovation and a better world for all

Duties Include :

Using GCA’s OCM best practice methodology, support the OCM communication planning for a complex government system implementation to help our government clients transform their workforce

Perform stakeholder impact and readiness assessments to drive faster adoption, measure and monitor for increased utilization, greater proficiency, and effectiveness of OCM activities.

Using stakeholder impact assessments, drive targeted communications for each audience, for each MMIS subsystem

Support design, development, delivery, and management of communications, including surveys, newsletters, and other communication materials as needed

Assist with communications to mobilize and help manage a network of change advocates throughout the project lifecycle, from design through implementation support

Identify potential risks and anticipated points of resistance, and support communication plans to mitigate or address the concerns

Help identify new and innovative communication methods to accelerate clients through their change journey.

Assist OCM manager in producing progress and status reports

Mandatory Qualifications :

Bachelor’s degree or equivalent experience

Minimum 3 years of healthcare experience

Minimum 5 years of experience as a OCM analyst, project manager, or business analyst on a large-scale system implementation

Minimum of 2 years of consulting experience including drafting deliverables and participating in peer review of deliverables

Ability to establish relationships and influence others toward a common vision or goal

Experience using SharePoint and Microsoft Office applications

Capability to process large amounts of information into consumable work products and coordinate necessary tasks through completion according to the schedule

Requested Qualifications :

HHS or government consulting experience

Extensive experience preparing for and facilitating meetings, interviews and making presentations

Excels at using quantitative data to drive recommendations and decisions

Training material development and delivery

Strong problem-solving, teamwork and customer service skills

Optional : Prosci, ACMP or an equivalent OCM certification or experience

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https : / / us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https : / / us.nttdata.com / en / contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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