What are the responsibilities and job description for the Application Support Specialist (End Client Support) position at NTT DATA?
Company Overview:
Req ID: 318939
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking an Application Support Specialist to join our team in Boston, Massachusetts.
Job Description:
Manage daily production support issues across Risk and Investments systems.
Monitoring applications and system health via alert monitoring tools and provide quick response to alerts escalations and all outages.
Investigate and Resolve Technical errors.
Perform Root cause analysis for production issues and incidents to address and prevent them for repeating.
Document processes and procedures related to production support tasks.
Works with IT partners to automate and simplify software delivery processes.
May be involved in maintenance of business systems and interface applications.
Bachelor’s degree in computer science or related field
5 years of experience in technology preferably supporting Investment and Investment Technology solutions.
Experience supporting End Clients is required.
Knowledgeable in Cloud technologies, such as Amazon AWS and Microsoft Azure
Experience, but not proficiency, in: Python, RDBMS/SQL, and general scripting technologies.
Ability to understand highly complex systems and data flows.
Understanding of markets, asset management/asset classes, and related accounting flows is preferred.
Demonstrated analysis and communication skills, able to resolve technology and business problems.
Demonstrated ability to work well with cross-functional groups.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is (Hourly Rate $55.00/Hour to $62.00/Hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Req ID: 318939
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking an Application Support Specialist to join our team in Boston, Massachusetts.
Job Description:
Manage daily production support issues across Risk and Investments systems.
Monitoring applications and system health via alert monitoring tools and provide quick response to alerts escalations and all outages.
Investigate and Resolve Technical errors.
Perform Root cause analysis for production issues and incidents to address and prevent them for repeating.
Document processes and procedures related to production support tasks.
Works with IT partners to automate and simplify software delivery processes.
May be involved in maintenance of business systems and interface applications.
Bachelor’s degree in computer science or related field
5 years of experience in technology preferably supporting Investment and Investment Technology solutions.
Experience supporting End Clients is required.
Knowledgeable in Cloud technologies, such as Amazon AWS and Microsoft Azure
Experience, but not proficiency, in: Python, RDBMS/SQL, and general scripting technologies.
Ability to understand highly complex systems and data flows.
Understanding of markets, asset management/asset classes, and related accounting flows is preferred.
Demonstrated analysis and communication skills, able to resolve technology and business problems.
Demonstrated ability to work well with cross-functional groups.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is (Hourly Rate $55.00/Hour to $62.00/Hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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