What are the responsibilities and job description for the Auto Warranty Claims Specialist - Hybrid/Onsite position at NTT DATA?
Req ID: 318570
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Auto Warranty Claims Specialist - Hybrid/Onsite to join our team in Auburn Hills, Michigan (US-MI), United States (US).
This role is responsible for all of the tasks associated with review and payment of warranty claims, which includes a technical analysis to ensure compliance with the established Audi Warranty Policies & Procedures in effect at the time of repair. The role provides direction and support to Dealers, field staff, and corporate employees via phone and email support to ensure that warranty data is correctly submitted, reviewed, and paid in a timely manner. It also provides clarification on Warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information for proper claim coding and processing. This position adjusts and approves claims for payment, and follows-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid. The function ensures that SAGA is up-to-date to handle a smooth and accurate claim process to avoid unnecessary rejections and also review claims that fail SAGA edits. Finally, this role tracks warranty trends, trains dealer staff, new corporate employees and field employees regarding Audi Warranty Policy and Procedures, and SAGA as it pertains to Claims Adjusting.
Roles required to fulfill claim review requirement per the importer agreement. This role is responsible for all of the tasks associated with review and payment of warranty claims, which includes technical analysis to ensure compliance with the established Warranty Policies and Procedures in effect at the time of repair. This position approves and adjusts claims for payment, and follows-through to ensure that claims adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid. This roles also provides direct and timely support for field staff, corporate employees through telephone regarding claim input into SAGA and clarification on warranty coverage, eligibility and policy providing instructions on where to obtain needed information for proper claim processing.
Requires to be onsite three days a week.
Experience:
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
INDHCLSMC
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Auto Warranty Claims Specialist - Hybrid/Onsite to join our team in Auburn Hills, Michigan (US-MI), United States (US).
This role is responsible for all of the tasks associated with review and payment of warranty claims, which includes a technical analysis to ensure compliance with the established Audi Warranty Policies & Procedures in effect at the time of repair. The role provides direction and support to Dealers, field staff, and corporate employees via phone and email support to ensure that warranty data is correctly submitted, reviewed, and paid in a timely manner. It also provides clarification on Warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information for proper claim coding and processing. This position adjusts and approves claims for payment, and follows-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid. The function ensures that SAGA is up-to-date to handle a smooth and accurate claim process to avoid unnecessary rejections and also review claims that fail SAGA edits. Finally, this role tracks warranty trends, trains dealer staff, new corporate employees and field employees regarding Audi Warranty Policy and Procedures, and SAGA as it pertains to Claims Adjusting.
Roles required to fulfill claim review requirement per the importer agreement. This role is responsible for all of the tasks associated with review and payment of warranty claims, which includes technical analysis to ensure compliance with the established Warranty Policies and Procedures in effect at the time of repair. This position approves and adjusts claims for payment, and follows-through to ensure that claims adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid. This roles also provides direct and timely support for field staff, corporate employees through telephone regarding claim input into SAGA and clarification on warranty coverage, eligibility and policy providing instructions on where to obtain needed information for proper claim processing.
Requires to be onsite three days a week.
Experience:
- 2 years dealer experience
- Automobile OEM Indistry Experience
- Must be a US Citizen or Green Card Holder
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
INDHCLSMC
Salary : $4
