What are the responsibilities and job description for the BPO HC and Insurance Operations Analyst position at NTT DATA?
Req ID : 311166
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO HC and Insurance Operations Analyst to join our team.
Position : Claims Case Manager
Pay : $22.00 / hr
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Role Overview : We are seeking a dedicated Claims Case Manager to provide comprehensive claim servicing to our insurance policyholders. This role involves managing the entire claims process from intake to final decision, ensuring frequent status updates to claimants through their preferred communication channels (email, phone, mail, etc.). The ideal candidate will have a strong analytical skill set, a thorough understanding of the claims process, and the ability to communicate with empathy and detail.
Key Responsibilities :
- End-to-End Claim Management : Handle every aspect of the claim process, from intake to final decision.
- Status Updates : Provide frequent updates to claimants through their preferred communication channels.
- Document Review : Thoroughly review medical documents, claim forms, and policy notes.
- Communication : Interact with claimants with empathy and attention to detail.
- Team Collaboration : Work with team members to ensure high-quality service and resolution of issues.
- Record Keeping : Maintain accurate records and reports throughout the claims process.
- Data Analysis : Compile and analyze data to identify trends and perform root cause analysis.
Basic Qualifications :
2 years in an analytical role reviewing medical benefits and claims.
At least 1 year of experience working from home with proven productivity and quality.
Responsibilities :
If you are passionate about delivering exceptional customer service and have the required qualifications, we encourage you to apply for this rewarding opportunity.
Any state specific certification related to performing the job duties shall be sponsored by the company and successful completion of the certification program is desired.
Required schedule availability for this position is between Monday-Friday 7 : 00 am to 7 : 00 pm (Central Time), OT during evenings and Saturdays could also be required based on business need, particularly during the months of Nov - Feb.
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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