What are the responsibilities and job description for the BPO Supervisor position at NTT DATA?
Req ID: 308008
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Supervisor to join our team in Canton, Massachusetts (US-MA), United States (US).
Position: Supervisor
We are seeking a dedicated and experienced Supervisor to join our team. The ideal candidate will possess strong leadership skills and a commitment to delivering exceptional client service. This role requires a proactive individual who can effectively manage a team and ensure operational excellence.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Salary for this Role is $71,000K
Basic Qualifications:
Responsibilities:
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
Must Pass Drug screen.
Must Pass a background check with Education check and employment verification check.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Supervisor to join our team in Canton, Massachusetts (US-MA), United States (US).
Position: Supervisor
We are seeking a dedicated and experienced Supervisor to join our team. The ideal candidate will possess strong leadership skills and a commitment to delivering exceptional client service. This role requires a proactive individual who can effectively manage a team and ensure operational excellence.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Salary for this Role is $71,000K
Basic Qualifications:
- 5 Year experience in Supervisor Role
- 5 Year experience using a computer with Microsoft Windows PC applications.
- Position is an onsite, in office role
- High school diploma or GED Preferences.
- Solid knowledge of business unit specific programs supporting mailroom operations, such as mail openers, OCR software and reporting applications Ability to effectively respond to shifting and changing priorities of a complex nature.
Responsibilities:
- Supervises team ensuring highest quality of service is provided to clients.
- Monitors performance of team and reports results and issues to higher-level leadership.
- Assists team with escalated client or account issues.
- Manages the hiring, staffing, and maintenance of a diverse and effective workforce.
- Responsible for career development / planning, performance and pay discussions of team members.
- Interacts with clients and internal departments to resolve issues.
- Leads staff to complete assignments using established guidelines, policies, and procedures.
- Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
- Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
- Compiles and analyzes data to identify trends for root cause analysis.
- Solid communication skills.
- Demonstrated client service skills and leadership capabilities.
- Knowledge, understanding and application of project management principles and methodologies.
- Solid analytical / problem solving skills.
- Demonstrated budgeting, business financial and P&L skills. Ability to effectively respond to shifting and changing priorities of a complex nature.
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
Must Pass Drug screen.
Must Pass a background check with Education check and employment verification check.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Salary : $4 - $71,000
